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View Full Version : [FIXED] Unable to register Designer: "A server error has occurred"



samuelp
31 Jan 2012, 4:15 PM
Hi,
I'm unable to register Sencha Designer 2. I get the error message:
A server error has occurred

This happens when I enter a valid Sencha ID and password.

Any suggestions? I'm not able to use Designer unless I can register.
I tried from Mac as well as Windows. Is the problem with my specific Sencha ID?
Thanks,
Sam

aconran
31 Jan 2012, 4:41 PM
Sam -

We've run into this across all of the operating systems but have yet to isolate what the problem is.

We are investigating what the problem is.

samuelp
1 Feb 2012, 10:54 AM
Seems like a problem with my account. I created another Sencha ID and was able to register Designer, and start using it.
Thanks,
Sam

4862170002
4 May 2012, 1:10 AM
Seems like a problem.I have already registered. I can not use ext designer, I do not know and it show message : A server error has occourred.

Thank for the answer.

dnorman
10 May 2012, 2:11 PM
Still getting this error now on new signups. what gives?

Don't pull the plug on 1.2, architect isn't fully baked yet.

pavanaradhya
12 Jul 2012, 2:43 AM
Even I am getting the same error..

Any solution?

aconran
12 Jul 2012, 9:09 AM
Even I am getting the same error..

Any solution?

Are you trying to register Sencha Architect or Ext Designer? Are you a new user looking for a trial or do you have licensed copy? What operating system? Are you behind a proxy?

Swasthi
25 Jan 2013, 10:25 AM
Hello,

I created a new account and received the confirmation mail for the same. But still unable to register for Ext Designer with my valid credentials.
-It gives me "Server Error Occurred".
-I use Windows 7
-Created a different Sencha account and tried registering through that, but same error.
-Mine is a trial version.
-Have sent a mail regarding the same to no-reply@sencha.com.

Could anyone please help me with this. Thank you!

Thanks and Regards,
Swasthi

aconran
28 Jan 2013, 11:23 AM
It is unlikely that you will receive any response form "no-reply@sencha.com".

Send an email to architect.feedback at sencha.com and Viciki will be able to help you out.

pippobaudo
10 Jun 2014, 2:27 AM
at today the server error still remains, please when this bug will be fixed ?

aconran
10 Jun 2014, 7:01 AM
We are no longer giving trials for Designer. If you have a valid license please email architect.feedback at sencha.com and Vicki will be able to activate your license.

jimi75
10 Jun 2014, 9:57 AM
same error today... with OSX 10.9 mavericks and Sencha architect 2.

aconran
10 Jun 2014, 10:01 AM
We don't support trials for Architect 2 or Designer 1. If you have a valid license send an email and we will get you activated. If you want a trial, use Architect 3.

Brause
18 Jun 2014, 3:28 AM
I receive an error message "server error", though i have a licence for Sencha Architect 2. Could please help me ?
Many Thanks

vpelc73
18 Jun 2014, 7:20 AM
A Server Error has Occurred, or a Communication Error has Occurred, indicates you are behind a proxy or a firewall. I can generate an offline license file for you, if you send an email to architect.feedback@sencha.com with the following information

License Key (or 40 Digit Activation code or trial)
MAC Address (http://www.ehow.com/how_5062344_mac-address.html)
UserName (Forums ID)
What Version (Designer, Architect 2 or Architect 3)

Thank You

Vicki