View Full Version : [FIXED] Unable to register Designer: "A server error has occurred"

31 Jan 2012, 4:15 PM
I'm unable to register Sencha Designer 2. I get the error message:
A server error has occurred

This happens when I enter a valid Sencha ID and password.

Any suggestions? I'm not able to use Designer unless I can register.
I tried from Mac as well as Windows. Is the problem with my specific Sencha ID?

31 Jan 2012, 4:41 PM
Sam -

We've run into this across all of the operating systems but have yet to isolate what the problem is.

We are investigating what the problem is.

1 Feb 2012, 10:54 AM
Seems like a problem with my account. I created another Sencha ID and was able to register Designer, and start using it.

4 May 2012, 1:10 AM
Seems like a problem.I have already registered. I can not use ext designer, I do not know and it show message : A server error has occourred.

Thank for the answer.

10 May 2012, 2:11 PM
Still getting this error now on new signups. what gives?

Don't pull the plug on 1.2, architect isn't fully baked yet.

12 Jul 2012, 2:43 AM
Even I am getting the same error..

Any solution?

12 Jul 2012, 9:09 AM
Even I am getting the same error..

Any solution?

Are you trying to register Sencha Architect or Ext Designer? Are you a new user looking for a trial or do you have licensed copy? What operating system? Are you behind a proxy?

25 Jan 2013, 10:25 AM

I created a new account and received the confirmation mail for the same. But still unable to register for Ext Designer with my valid credentials.
-It gives me "Server Error Occurred".
-I use Windows 7
-Created a different Sencha account and tried registering through that, but same error.
-Mine is a trial version.
-Have sent a mail regarding the same to no-reply@sencha.com.

Could anyone please help me with this. Thank you!

Thanks and Regards,

28 Jan 2013, 11:23 AM
It is unlikely that you will receive any response form "no-reply@sencha.com".

Send an email to architect.feedback at sencha.com and Viciki will be able to help you out.