Ext 2.x based Ticketsystem?

[Wolfgang]

Hello,

i wonder if anyone knows about an opensource Ext based Ticketsystem?

Thank you

Wolfgang

[willydee]

Not that I'm aware of. But I'm starting to implement such a thing next week ;)
It's for a company's internal usage, so it won't be publicly available but a commercial solution, however, I'm open for sharing experiences and implementation details.

[Wolfgang]

Well we are going to start such a thing as well here. Basically it will be a mix of a ticket system and task/projectmanager. The idea is to mangage any items (jobs/tasks) for a customer. Initially it will be for internal use only.
Outline:
- System should allow to create/view jobs (grouped in tasks/projects) form a customer perspective and allow agents (supporter / technicans) to add/edit jobs/tasks/projects.
- System should be able to serve different companies (and clients) - so a managed hosting servce should be possible
- System should work with tickets in its simplest form. Basically simple tickets are an internal group of jobs in the default project "tickets", but can be grouped in tasks.
- The atom will be a Job.
-- Tasks are container for jobs.
-- Projects are container for tasks.
-- So Project->Task->Job
This should allow not to manage only tickets but more complex workflows where simple jobs can be be grouped in logical units tasks and tasks can be organized in more complex projects.
- System should support management for contracts. (Servicecontracts, support Contracts for Hardware and Software) So i kind of a simple reminder management. (Example: Your VMware SnS expires in 4 weeks)
- Basic Asset Management (no details yet)
- Backend to be written in PHP4 (eventually PHP5?) using codeignitor with active record support (initial test and support for PGSQL and MYSQL)
- Frontend using the famous EXT 2.x framework.

Regards

Wolfgang

[bpjohnson]

Hello,

i wonder if anyone knows about an opensource Ext based Ticketsystem?

Thank you

Wolfgang

We've implemented an Ext based Ticketing System. The thread is here (http://extjs.com/forum/showthread.php?t=37311). It's not Open Source, though, but it may give you some implementation ideas.

Cheers,
Bryan

[Wolfgang]

I just visited the thread.

This looks really great! :)

[trollskog]

is there any possibility to make the source code available?? this app is really impressive.

[bpjohnson]

is there any possibility to make the source code available?? this app is really impressive.

Thanks! We put a lot of thought into it. To answer your question, at this time, Artemis isn't open source. It is commercially available. If you're interested in a quote, we've got contact info (http://www.12ftguru.com/contactUs) on our company site (http://www.12ftguru.com/).

We do plan to release the application framework that Artemis is built on under some open source license. That release is pending some documentation work and our settling on a license. ~o)

[trollskog]

Thanks! We put a lot of thought into it. To answer your question, at this time, Artemis isn't open source. It is commercially available. If you're interested in a quote, we've got contact info (http://www.12ftguru.com/contactUs) on our company site (http://www.12ftguru.com/).

We do plan to release the application framework that Artemis is built on under some open source license. That release is pending some documentation work and our settling on a license. ~o)

tht sounds great. is there a tentative date for a opensource release?? or are taking it slow?
thanks in advance.

[bpjohnson]

tht sounds great. is there a tentative date for a opensource release?? or are taking it slow?
thanks in advance.

No date yet. We've mostly just got to find the time to document the thing. And unfortunately, paying work takes priority. :)