1. #1
    Touch Premium Member
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    jsimion is on a distinguished road

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    Question When do I get access to the premium support forum?

    When do I get access to the premium support forum?


    Thanks.

  2. #2
    Sencha - Senior Forum Manager mitchellsimoens's Avatar
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    Watch your email as you should get some emails about getting access. They will send you an email asking for you forum name and then you will get the access (once they change it).

    When did you purchase support?
    Mitchell Simoens @SenchaMitch
    Sencha Inc, Senior Forum Manager
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    https://github.com/mitchellsimoens

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  3. #3
    Ext JS Premium Member
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    rtallamraju is on a distinguished road

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    Default premium support forum

    premium support forum


    Our support contract expires in June, but I seem to have lost access to the premium support forums (posting there). Any body else having the same issue?

  4. #4
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    stephen.friedrich will become famous soon enough

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    Strange.

    I also have problems, but that seems to be due to some mess up after purchasing the support subscription.
    Here's a snippet from the e-mail I got (notice the empty list of users that have been granted access):

    Code:
    Thank you very much for your order!  Here is your subscription information:
     
        * Ext Standard Support Subscription (single developer, includes 40 x-credits)
       * Support Key: ************
        * Purchase Date: March 28, 2011
        * Expiration Date: March 28, 2012
     
     The following sencha.com users have been granted access to the Ext Premium Support Forums:
     
        * http://sencha.com/forum/
        * 
     
     You have also been granted read-only access to the Ext JS SVN repository:


    I used the contact form last week and this morning have sent an email to support@sencha.com, but no reply so far.
    ExtJS 4 plugins:
    varheaders - short/normal/long column header
    clearbutton - mouseover clear button in text field
    Blog: fit4dev
    ExtJS User Group Hamburg

  5. #5
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    yoann.colleaux is on a distinguished road

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    Default


    Hello,
    As far as I'm a premium member, is it possible to get access to premium forums ?
    I've tried contacting @support@ many times but got no response !
    Can anybody help me on this ?
    Thank you
    Yo

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