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    winkelmann will become famous soon enough

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    Sencha ignoring us?


    Hey there,

    we bought 2 Ext JS licenses in 2010 but Sencha has up to now only managed to upgrade one of our forum accounts to premium user. I sent an email to licensing@sencha.com 2 weeks ago about this issue and haven't even got a reply. What do I have to do to get a response? Sorry to be so blunt, but this is ridiculous. Any of our customers would freak out about such response times ...

    hoping for a response from someone in charge,
    cheers
    Jan-Simon Winkelmann

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    Hi Jan-Simon,

    Let me check on this and get you an answer.

    Thanks for your patience

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    Sent you a PM. Should be able to get you sorted out very quickly.

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    And there we go again, sent an email to Ruby Corona about renewing our support subscription. That was 8 days ago and still haven't received a reply. I'm sorry to have to be so blunt, but this is ridiculous ...

    best,
    Jan

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    hi jan,

    we have forwarded this again, expect an answer soon.
    see you at our next munich meetup (we need to set up a date for the next event).

    best regards
    tobias
    Best regards
    Tobias Uhlig
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    Sencha - Senior Forum Manager mitchellsimoens's Avatar
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    Quote Originally Posted by winkelmann View Post
    And there we go again, sent an email to Ruby Corona about renewing our support subscription. That was 8 days ago and still haven't received a reply. I'm sorry to have to be so blunt, but this is ridiculous ...

    best,
    Jan
    Jan, I am very sorry to hear about this. Everyone is crazy busy but this is no excuse. I have escalated this issue and will work to get it resolved ASAP.
    Mitchell Simoens @SenchaMitch
    Sencha Inc, Senior Forum Manager
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    Thank you guys for that, I understand that you're crazy busy and I don't expect anything to be sorted out over night. I would however appreciate a reply somewhere within a week, especially when I'm trying to spend money

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    Quote Originally Posted by winkelmann View Post
    Thank you guys for that, I understand that you're crazy busy and I don't expect anything to be sorted out over night. I would however appreciate a reply somewhere within a week, especially when I'm trying to spend money
    Completely understandable. I would be upset if I didn't get one within a couple days but we are looking into how it got missed to correct for you and for future people.
    Mitchell Simoens @SenchaMitch
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    Thanks again tobi and mitchell for getting this sorted. As you can see by my forum status, all the licensing stuff has been sorted out and we're set for the next year. Great work there guys!

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    Quote Originally Posted by winkelmann View Post
    Thanks again tobi and mitchell for getting this sorted. As you can see by my forum status, all the licensing stuff has been sorted out and we're set for the next year. Great work there guys!
    Fantastic to hear and see! Let me know if you need anything else!
    Mitchell Simoens @SenchaMitch
    Sencha Inc, Senior Forum Manager
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    Check out my GitHub, lots of nice things for Ext JS 4 and Sencha Touch 2
    https://github.com/mitchellsimoens

    Think my support is good? Get more personalized support via a support subscription. https://www.sencha.com/store/

    Need more help with your app? Hire Sencha Services services@sencha.com

    Want to learn Sencha Touch 2? Check out Sencha Touch in Action that is in print!

    When posting code, please use BBCode's CODE tags.