1. 10 Jan 2012 12:24 AM #1
    worldblender
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    Default Locked out of Sencha Support without being able to see the answers?

    Locked out of Sencha Support without being able to see the answers?


    My sencha support subscription expires today. I went in to check for answers to my questions.

    One ticket that I opened about a month ago was still open so I wanted to check for a response. But apparently I am blocked from seeing the responses posted earlier, nor can I see future responses to my tickets filed before the expiration.

    That seems a bit unfair. And it's not like I was taking advantage of the support tickets either -- I only used half of my x-credits. I understand you want to encourage people to buy another year of subscription, but why so harsh on your (as of today) former customers, Sencha?
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  2. 10 Jan 2012 5:24 AM #2
    mitchellsimoens
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    I will forward this thread to see what I can find out about this.
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  3. 1 Jul 2012 5:02 PM #3
    jep
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    And what was the result? Because I'm locked out of ours as well, and only ever used 10 out of 40 x-credits. Didn't know I was going to need to clean out my desk before the door was locked behind me.

    Interestingly enough, when logging in I still get a "Your Touch Standard Suport subscription is about to expire" popup. Even though it expired almost a month ago. Weird.
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