1. #1
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    Default sencha.com is the slowest site I visit routlnely

    sencha.com is the slowest site I visit routlnely


    Guys I believe the performance of sencha.com has now deteriorated to a level where it impedes the business prospects of your Company.

    There is a treacle like delay to just about every button click, most notably in the blog and learning sections but here also. I first reported this a month ago but my observation was misinterpreted as a complaint about web site crashes. There was a 100% outage at 08:35 am GMT yesterday (Tuesday) but my main gripe is about consistently hesitant navigation moving around your site.

    Since my first complaint I have moved to a newly built PC so local malware does not explain my experience. I can also access sencha.com at work via a private transatlantic VPN and the same performance problem is seen. Yesterday a fiddler trace showed that it took sencha.com/blog 4 seconds to respond.

    Is anyone else experiencing this?

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    Yes. It has been slow for me also.

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    Sencha - Community Support Team mystix's Avatar
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    +1

    Imagine how long it takes me to ban 1 spammer.

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    Quote Originally Posted by mystix View Post
    +1

    Imagine how long it takes me to ban 1 spammer.
    The number of spammers has gona down a lot though... still a few steps to ban someone.
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    Sencha - Senior Forum Manager mitchellsimoens's Avatar
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    Quote Originally Posted by SeaSharp2 View Post
    Guys I believe the performance of sencha.com has now deteriorated to a level where it impedes the business prospects of your Company.

    There is a treacle like delay to just about every button click, most notably in the blog and learning sections but here also. I first reported this a month ago but my observation was misinterpreted as a complaint about web site crashes. There was a 100% outage at 08:35 am GMT yesterday (Tuesday) but my main gripe is about consistently hesitant navigation moving around your site.

    Since my first complaint I have moved to a newly built PC so local malware does not explain my experience. I can also access sencha.com at work via a private transatlantic VPN and the same performance problem is seen. Yesterday a fiddler trace showed that it took sencha.com/blog 4 seconds to respond.

    Is anyone else experiencing this?
    AWS is our host which should be able to handle spikes but yes, problems still arise. We are talking internally on increasing servers or what to do to better handle traffic.
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    Quote Originally Posted by mitchellsimoens View Post
    AWS is our host which should be able to handle spikes but yes, problems still arise. We are talking internally on increasing servers or what to do to better handle traffic.
    Your reply indicates you have neither understood my post or pin-pointed the sencha.com performance problem.

    My intuition is that the site is NOT being periodically overwhelmed by high load. There is a persistent hesitance on inter-page navigation. You need to go back to fundamentals and track down the problem, double check DNS caching, CDN expiry, in-page analytics or web server socket/thread starvation... I am guessing at a distance here.

    At the very least setup external monitoring on some global test agents and measure for a week.

    Up to about 3pm GMT today I was getting persistent gateway timeout errors, external monitoring would alert Sencha to this.

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    Same here - too often I get a 504 gateway timeout when visiting your examples. This is getting quite annoying and frustrating when trying to look at examples when the documentation is confusing or non-existing.

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    As a bit of a newbie here I was was quite suprised by the amount of timeouts I get

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    In case it helps diagnostics...

    My own experience, from the UK, is that I very rarely run into any kind of performance issues with sites at sencha.com. It happens occasionally but no more than any other site.

  10. #10
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    There was a clear improvement in performance about 36 hours after my original complaint, this was following 6 weeks of consistently bad performance.

    Since then performance has varied between excellent and average, whatever you did guys... thanks.

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