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  1. #1
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    Default Unable to register ExtDesigner

    Unable to register ExtDesigner


    I'm having a heck of a time registering designer 1.x and getting it to run. I've been working with some folks at Sencha but we just can't seem to crack this problem.

    I'm thinking a synopsis of my history might help:

    1) Summer, 2011 - downloaded and installed demo version of designer 1.x on my laptop. Demo version ran fine.

    2) Late fall 2011 - upgraded to new laptop.

    3) December 2011 - installed Designer 1.x on my new laptop - would not run because demo period had expired. Sencha kindly extended demo period by two weeks as I submitted request to my company to purchase license. The extended demo ran fine.

    4) Jan 4 - 2012 purchased and received 1.x 1-pack license from Sencha. This is when the story went bad.

    5) After my install I get the registration screen - I give it my valid ID and Password and after a few moments the registration screen returns empty.

    6) Sencha generates offline license - I put it in the appropriate Win7 user folder - same behavior. - Can not start designer.

    7) Download Designer 2.x - I can install and run this.

    8) I would really like to get 1.x running so I can interact with some of my ExtJs 3.x code.

    Thanks to the Sencha folks who have been trying to help but we can't seem to make this work. I have a feeling it is something related to my two week extension of me demo.

    I really need designer for some projects I'm working on and am desperate for a solution -- any ideas would be greatly appreciated. Thanks!

    David

  2. #2
    Sencha - Architect Dev Team aconran's Avatar
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    Default


    David -

    Sorry you ran into this problem. Please email designer.feedback at sencha.com so that we can get your specific issue straightened out.

    Thanks,
    Aaron Conran
    @aconran
    Sencha Architect Development Team

  3. #3
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    Default Latest results of testing

    Latest results of testing


    Hi Everyone -- It seems to me that there is a problem with the registration system. Since my last post here is what I've tried:

    1) Installed ExtDesigner 1x on my Windows XP laptop. When I start up designer, I get the registration screen and try my username and password. The same problem occurs. I double checked my password by requesting a new password again with the same result.

    2) OK, back to my development laptop ---- I created a new user and was able to register a trial version no problem.

    3) I'm going to ask that Sencha completely delete my first account and move my purchased license over to my new account. I hope that works!

    David

  4. #4
    Sencha - Architect Dev Team Phil.Strong's Avatar
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    David if you truly want this you'll have to email designer.feedback (at) sencha -dot- com
    Phil Strong
    @philstrong
    #SenchaArchitect
    Sencha Architect Development Team

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    Default Yes, that might be good....

    Yes, that might be good....


    Hi Phil

    Ok, what next? I have contacted designer feedback but have heard nothing in return.

  6. #6
    Sencha - Architect Dev Team Phil.Strong's Avatar
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    I sent you a PM
    Phil Strong
    @philstrong
    #SenchaArchitect
    Sencha Architect Development Team