1. #1
    Sencha Premium Member
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    Default Premium Member and Support Subscription: Confused

    Premium Member and Support Subscription: Confused


    My company and our associated user accounts are Premium Members. We have a bunch of those x-credit things.

    I've been using the Premium Help section on the forum for a couple months now. Sometime in the last week or two all I can see when I go to a post on the Premium Help forum is: "You need a Support Subscription to view this answer."

    I don't understand how this relates to paying for Premium Membership. And having x-credits.

    I'm waiting for a contact email to return (which didn't really have a topic selection related to this) and I tried calling. All the menu options had voice mail attached to them at 2PM on a Tuesday afternoon.

    So I thought I'd try asking here.

    Clues? Suggestions? Answers?

    Thanks, JD

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    Sencha - Senior Forum Manager mitchellsimoens's Avatar
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    We implemented a plugin and the usergroup checking was incorrect. If you try again it should work for you (may need to log back in)
    Mitchell Simoens @SenchaMitch
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  3. #3
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    that was it! thanks!

  4. #4
    Sencha - Senior Forum Manager mitchellsimoens's Avatar
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    Quote Originally Posted by jodo3k View Post
    that was it! thanks!
    Yup sorry about that! Gotta love screwing up publicly!
    Mitchell Simoens @SenchaMitch
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    https://github.com/mitchellsimoens

    Think my support is good? Get more personalized support via a support subscription. https://www.sencha.com/store/

    Need more help with your app? Hire Sencha Services services@sencha.com

    Want to learn Sencha Touch 2? Check out Sencha Touch in Action that is in print!

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