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    Default Telephone-Tapi integration for CRM with EXTJs

    Telephone-Tapi integration for CRM with EXTJs


    Hi All,

    I have a script that is writing all outgoing and incomming phone calls to a database.
    When a new call arrives it performs a get call to a domain - to create a link between the TAPI application and the webbased CRM.

    I have attached a little image illustrating my thoughts...

    Now I am wondering what to do - in the page that is called since the TAPI application is running on the server. I thought about cookies - with a reload command - but the cookie would be set on the server.

    I need something that affects all clients connected - and I do not want to realise it with a Ext.Taskrunner since then I have huge load on the server because of the clients.

    It would be great if somebody of you has another idea.
    I think this could be really helpful for some of you as well.

    Possibilitys of this:
    *Getting all information about the caller
    *Be informed just before you pick up the phone

    Thanks in advance!

    Best regards,
    Eric
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    I am not sure how this is expected to work. When the TAPI server receives a call and updates the server database, you want the client to be aware of a call (or specif call) by polling the server and looking for that information and then connect to the call from the client?

    Scott.

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    Hi Scott,

    thanks for your answer.
    Polling is just what I do not want - since then I got so many requests (I would need to poll every second).
    I wanted something like a push event - that is broadcasted to all the users - and execute an ajax request as the result of the push message.

    Is this possible?

    Best regards,
    Eric

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    The client makes a request and the server responds.
    How would the server know which client to 'push' the information to without a request?

    Scott.

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