I have some pre-sales questions about some Sencha products. I've sent multiple emails through the Contact form (over days) and called repeatedly, and have yet to get any response or get through to anyone on the phone (vs leaving a voicemail). Before spending $755 or even more, I'd like to know that there's some actual support behind this company. A quick Google gives hits such as this: https://twitter.com/g1011010/statuse...80906839642112, so this isn't just my experience.
So what's going on? Anyone at Sencha care to say anything about this, or will this also go ignored?
The best part of these replies? No apology whatsoever. I hope you guys emailed this person.
I know I gripe a fair amount about Sencha on the forum, but it's because I really do want you to succeed and am trying to highlight what it looks like from the side of the customer/user. If I didn't, I'd just leave.
Sorry that our contact form didn't work as expected and that we didn't get you an answer faster. We all monitor the forums, so you have a high probability of getting a timely, and hopefully friendly, response here. Feel free to PM/email me if you have any more questions.
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