1. #1
    Ext JS Premium Member burnnat's Avatar
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    Default Thread subscription issues in bugs forum

    Thread subscription issues in bugs forum


    I've been noticing an issue with the email notifications from threads I start in the ExtJS 4 bug reports forum. I receive the notifications fine for "normal" posts in the thread, if someone responds with a comment, but if a Sencha staff member opens a ticket for the thread, I never get notified of the post that says, "Thanks for the report! I have opened a bug in our bug tracker."

    Has anyone else noticed this behavior? I suspect it's probably related to the bug tracker integration, but of course that's just a wild guess. It sure would be nice to get email notifications for those posts when the ticket is opened, so that I don't have to come back and check the threads manually all the time.

  2. #2
    Sencha - Senior Forum Manager mitchellsimoens's Avatar
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    I will have to revisit that plugin. The reply is a default message that we have a chance to edit before it posts it automatically so the method in vbulletin may not be sending email.
    Mitchell Simoens @SenchaMitch
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    Ext JS Premium Member burnnat's Avatar
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    Sounds good. Thanks, Mitchell!

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    Sencha - Senior Forum Manager mitchellsimoens's Avatar
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    Ok... I'm taking it a step further. Every time there is an action taken on a bug report it will send a PM to the person who opened the thread. So if you opened a bug report in any bug forum and we open it, it will send you a PM saying that we have taken action on your bug report. When it has been updated, like marked as fixed, it will also send you a PM saying we have taken action on your bug report which will be nice.
    Mitchell Simoens @SenchaMitch
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  5. #5
    Ext JS Premium Member burnnat's Avatar
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    Awesome, this will be very useful!

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    Sorry, but I gotta say this is the OPPOSITE of useful! X)

    Now I get two messages - one for the thread getting the automated "Thanks for the bug report" note, and one for the PM that tells me the bug has been marked as OPEN.

    I would turn off notifications of PMs by email, but then I might miss actual non-automated PMs.

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    Sencha User jep's Avatar
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    Actually, I take it back. I'm not getting a notification of the automated message added to my subscribed threads. I just usually get one because you post some other comment to it. So I suppose it's not SO horrible. Still kind of wish I could opt out, though.

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