I need to renew my support subscription for my extjs license and trying for the same for the past 2 months. Sencha doesn't support online renewal, the only way is to either submit an online form or to call them. I've submitted few online forms, sent few emails and left a voice mail as well, but no response as of yet. Is this how it works? If the online forms that we submit is not going to reach the respective department, then why have one? The message from the automated phone system was that I should be contacted within 1 business day, that didn't work either. Does anyone else have similar experience?

Will someone from the sencha team help me renew my license?