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  1. #1
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    Default New Release of Architect doesn't launch

    New Release of Architect doesn't launch


    Hi All

    Came in this morning to find a notification of the new release of Architect 2.2; downloaded and installed, but it now fails to open. No error message, no logs, nothing. Zip. I'm running a VMware 64bit Windows 7 - anyone else having an issue?

    I've done the uninstall/reinstall to no avail.

    Doug

  2. #2
    Sencha - Architect Dev Team Phil.Strong's Avatar
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    Default


    One of the features we shipped was the ability to upgrade the platform (chromium based env) as well as Architect's code. This might be the hiccup can you check a couple things for me?

    Mainly in this folder
    C:\Users\<username>\AppData\Local\Sencha\Sencha Architect 2.2\
    is there a runtime directory under that?
    what folders are in there if so?

    if it's working you should see a folder: sdp-1.1.1.397

    with an executable in it.
    Phil Strong
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    Sencha Architect Development Team

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    Default


    Morning Phil

    Thanks for the reply - note that I've taken the following steps in the interim:

    1. Uninstalled all Sencha Architect versions (there were 3 which were still showing in the Programs Manager).
    2. Reinstalled build 971 so I can continue developing.
    3. After reading your email this morning, reinstalled the new patch and verified that the bug still exists.

    Yes, there is an executable in the directory structure (two, actually - Sencha Architect.exe and wow_helper.exe). Running Sencha Architect.exe brings up a blank window with Desktop Packager in the title. Nothing else happens. The wow_helper brings up an incompatible version error:

    The version of this file is not compatible...yada yada yada.

    The following directory structure is present in c:/Users/LegalEdge\ Developer/AppData/Local/Sencha:

    LegalEdge Developer@DOUG_VM /cygdrive/c/Users/LegalEdge Developer/AppData/Local/Sencha/Sencha Architect 2.2
    $ ls -larthR ./*
    -rwx------+ 1 Administrators None 13M Mar 14 08:54 ./xds-2.2.0.000894.ion
    -rwx------+ 1 Administrators None 536 Mar 14 08:54 ./user.license
    -rwx------+ 1 Administrators None 13M Mar 25 15:21 ./xds-2.2.0.000908.ion
    -rwx------+ 1 Administrators None 14M Apr 18 07:51 ./xds-2.2.1.000951.ion
    -rwx------+ 1 Administrators None 14M May 1 07:58 ./xds-2.2.2.000971.ion
    -rwx------+ 1 Administrators None 2.2K May 2 08:40 ./architect.settings


    ./Local Storage:
    total 104K
    drwx------+ 1 Administrators None 0 Mar 14 08:54 .
    drwx------+ 1 Administrators None 0 May 1 07:58 ..
    -rwx------+ 1 Administrators None 16K May 2 08:40 ionp__0.localstorage-journal
    -rwx------+ 1 Administrators None 82K May 2 08:40 ionp__0.localstorage


    ./runtime:
    total 8.0K
    drwx------+ 1 Administrators None 0 May 1 07:58 ..
    drwx------+ 1 Administrators None 0 May 1 07:58 .
    drwx------+ 1 Administrators None 0 May 1 07:58 sdp-1.1.1.397


    ./runtime/sdp-1.1.1.397:
    total 48M
    drwx------+ 1 Administrators None 0 May 1 07:58 ..
    -rwx------+ 1 Administrators None 2.1M May 1 07:58 D3DCompiler_43.dll
    -rwx------+ 1 Administrators None 2.0M May 1 07:58 D3DX9_43.dll
    -rwx------+ 1 Administrators None 28M May 1 07:58 Sencha Architect.exe
    -rwx------+ 1 Administrators None 159K May 1 07:58 Sencha Architect.ico
    -rwx------+ 1 Administrators None 1.4M May 1 07:58 avcodec-54.dll
    -rwx------+ 1 Administrators None 218K May 1 07:58 avformat-54.dll
    -rwx------+ 1 Administrators None 148K May 1 07:58 avutil-51.dll
    -rwx------+ 1 Administrators None 9.5M May 1 07:58 icudt.dll
    -rwx------+ 1 Administrators None 3.5M May 1 07:58 ion.pak
    -rwx------+ 1 Administrators None 127K May 1 07:58 libEGL.dll
    -rwx------+ 1 Administrators None 691K May 1 07:58 libGLESv2.dll
    drwx------+ 1 Administrators None 0 May 1 07:58 .
    -rwx------+ 1 Administrators None 66K May 1 07:58 wow_helper.exe


    ./Cache:
    total 5.6M
    -rwx------+ 1 Administrators None 257K Mar 14 08:54 index
    -rwx------+ 1 Administrators None 1.1M Mar 15 08:47 data_2
    -rwx------+ 1 Administrators None 4.1M Apr 23 16:07 data_3
    drwx------+ 1 Administrators None 0 May 1 07:58 ..
    drwx------+ 1 Administrators None 0 May 1 09:56 .
    -rwx------+ 1 Administrators None 18K May 1 09:56 f_000001
    -rwx------+ 1 Administrators None 264K May 2 08:41 data_1
    -rwx------+ 1 Administrators None 44K May 2 08:41 data_0

    Hope this helps.

    Doug

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    Default one other note

    one other note


    One other note...I've just reinstalled build 971 again, without uninstalling the new patch; it works without issue.

  5. #5
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    Default


    Is build 971 not the latest? Is it still asking you to upgrade on restart?
    Phil Strong
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    Default


    Hi Phil

    Interesting. Yes, it did ask me to upgrade when I started...but only once. After I upgraded/downgraded/upgraded again, it no longer asked. The install package .exe which worked is 41243 kb in size. Looking through the properties section, I can see that it is 2.2.1.000951. The install package .exe which results in the non-running version is 41264 kb in size. It shows 2.2.2.000971.

    And the real interesting thing is that the splash screen shows 2.2.2, build 971. This information is echoed in the Help -> About section.

    If no one else is experiencing an issue, I'm happy to close this and check out the upgrade path at the next migration. It isn't causing me any dramas other than a bit of "hmmm" head scratching.

    Doug

  7. #7
    Sencha - Architect Dev Team Phil.Strong's Avatar
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    Default


    Yeah 951 is what shipped with your installer and 971 is what we updated to in your appData directory. Fishy!?! Glad it's working now
    Phil Strong
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    Default Same problem happens to my fresh install

    Same problem happens to my fresh install


    Greetings

    The same problem happens to my fresh install of Sencha Architect, shipped with both versions of Sencha complete available for download in my sencha support area (versions 1.0.0.56 and 1.0.1.15)

    There is no folder called "runtime" or "sdp-1.1.1.397" inside C:\Users\<username>\AppData\Local\Sencha\Sencha Architect 2.2, only the following files and folders:

    - Cache (folder)
    - Local Storage (folder)
    - architect.settings
    - user.license
    - xds-2.2.0.000894.ion

    Below is the only screen I see, and it doesn't close. Can I have some directions in order to get it working properly?

    Best regards
    Fernando Ferreira

    Screenshot - 09-05-2013 , 15_36_40.png

  9. #9
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    Phil Strong
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    Default Installing an older version solves the problem

    Installing an older version solves the problem


    Well, I can't reproduce the error anymore. I installed an older version of Sencha Architect (I believe it was the 2.0) and it worked fine. After that, in order to try to reproduce the problem I installed the 2.2 version and it also worked fine.

    That could lead 3 conclusions:

    1) The 2.2 installer is missing something that is present in the 2.0 installer
    2) The 2.0 uninstaller is leaking something (a registry key maybe?) that is not getting deleted and that fixes the 2.2 installer problem.
    3) Installing an older version first and then installing the new version fixes the symptom.

    Problem solved, thanks for your time

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