1. #1
    Sencha User
    Join Date
    Sep 2013
    Location
    Switzerland
    Posts
    22
    Vote Rating
    0
    thomahawk is on a distinguished road

      0  

    Default Sencha Animator wont start

    Sencha Animator wont start


    I used SA last week. Today I tried starting it but I only see a big white empty window and the spinning ball. Nothing happens. I deleted two preference files
    com.sencha.Sencha Animator.plist
    preferences.json
    but still the same problem.

    I have SA 1.0.0 Beta2 / OS X 10.6.8

  2. #2
    Sencha User
    Join Date
    Sep 2013
    Location
    Switzerland
    Posts
    22
    Vote Rating
    0
    thomahawk is on a distinguished road

      0  

    Default


    I also removed anim-1.5.0-00219.ion libion-1.3.9.dylib without success.

    I have urgent work to do and the program won't start. Help anyone??

  3. #3
    Sencha User
    Join Date
    Sep 2013
    Location
    Switzerland
    Posts
    22
    Vote Rating
    0
    thomahawk is on a distinguished road

      0  

    Default


    Also I note on your website it says Sencha Animator version 1.5. As mine says its 1.0.0 Beta2 I donwloaded 1.5.0 from your homepage, but the program file info of the new one still says its 1.0.0 Beta2.

  4. #4
    Sencha - Architect Dev Team
    Join Date
    Apr 2012
    Posts
    285
    Vote Rating
    24
    miro.bojic will become famous soon enough miro.bojic will become famous soon enough

      0  

    Default


    Hi,

    I was surprised to read that you have a version 1.0 beta - that shouldn't be possible to download anywhere anymore. If you found this somewhere on the internet, could you inform me where?

    I would suggest to completely remove Animator and reinstall 1.5

    Start Activity Monitor and make sure that Animator is not running - if the process is showing up there, kill it.
    in ~/Library/Application Support/Sencha Inc./ delete Sencha Animator folder
    in ~/Applications/ delete Sencha Animator

    After this run 1.5 installation.

  5. #5
    Sencha User
    Join Date
    Sep 2013
    Location
    Switzerland
    Posts
    22
    Vote Rating
    0
    thomahawk is on a distinguished road

      0  

    Default


    Thank you. Like I said, I already installed the newest version from your homepage, and it still says 1.0.0 Beta2 in the file information. I suppose you just did not update the metadata.

    I had to delete the whole /Library/Application Support/Sencha Inc. folder, and after that, the program started again.

    The splash screen shows 1.5, while file info still is 1.0.0 Beta2. Copyright 2011 Sencha. A minor thing, but confusing if you are not able to start the program.

  6. #6
    Sencha - Architect Dev Team
    Join Date
    Apr 2012
    Posts
    285
    Vote Rating
    24
    miro.bojic will become famous soon enough miro.bojic will become famous soon enough

      0  

    Default


    I'm glad you were able to solve the problem.

Thread Participants: 1