23 Jul 2013 10:05 AM #31
I didn't noticed that the post was too old!
UI: Sencha Architect 2.x / ExtJS 4 MVC
Server side: EJB 3.1 / CDI / JPA 2 / JAX-RS / JasperReports
Application Server: Glassfish 3.1.x
Databases: Oracle 10g & 11g / DB2 9 & 10 / Firebird 2.5
If you like my answer please vote!
23 Jul 2013 12:57 PM #32
And look how much better things are today.
23 Jul 2013 2:05 PM #33
I would hope/assume Jira would provide a feature for subscribing to an issue/ticket. It would allow premium users to act upon nightly updates and hotfixes, and would give Sencha another tool to effectively allocate resources by monitoring the most-subscribed tickets.
Last edited by dwils; 24 Jul 2013 at 6:05 AM. Reason: *words
23 Jul 2013 8:01 PM #34
It is pretty disturbing that this thread is four years old.
Users must be able to submit tickets. The whole point would be ruined if this was prevented.
Yes, there would occasionally be stupid / irrelevant issues submitted. But with any decent system, this is a one-click resolution. Look at JetBrains. They are a small company (smaller than Sencha I believe), with like 20 different products. Anyone can submit issues, and JetBrains actually reads, replies to, and updates the issues! Shocking, I know!
There's just no excuse, no excuse at all, for using a discussion forum as an issue tracker. That would have been sad 5 years ago. Today, it's completely absurd.
Just buy a license for Jira or YouTrack and be done with it. I manage multiple Jira instances myself, and I'm not a sys admin, I'm a software engineer. It's not that difficult or complicated. Please, Sencha, just do this already. Help us to help you!
24 Jul 2013 4:13 AM #35
Google have open bug trackers. If you post a message about a problem on their forums the developers will often tell you to please post a bug and point you at a bug tracker. Outside developers don't appear to inundate their bug lists with garbage. In fact, the opposite happens at times - some seem down right reluctant to post bugs even when asked by Google to do so. It's very useful to be able to see when attention is applied to an issue you've submitted and be able to verify a build when it appears to be fixed. If you post a garbage bug report it gets ignored. No big deal. You learn quickly not to submit crap reports if you want your issue addressed.
Sencha has a different culture. I haven't figured it out.
24 Jul 2013 12:24 PM #36
Have we gotten an official response on this? Using the forums to track the status of bug fixes is a bit of a pain..
25 Jul 2013 7:14 AM #37
Why I want a bug trracker
Why I want a bug trracker
Searching the forums to identify a "known" bug is painful. Some people who post don't even input the EXTJS release version or the title of their post is something like "Grid doesn't work".
A bug tracker adds discipline and would make it so much easier to find issues. Not to mention I think it would improve the quality of the product. How? If I find a problem I don't always create a reproducible case because that does take time/effort so I'll just wait for the next release. Plus, if it's already a known issue there could be multiple customer-developers creating test cases. This is a wasteful duplication of effort.
EXTJS is not Microsoft Word. The customers are developers just like those creating the Sencha products and we need similar tools to do our job effectively.
25 Jul 2013 6:36 PM #38
Indeed. I'm a developer at a large (Fortune 500) company. If we ever tried to tell a client that our issue tracking system was a discussion forum, we'd never win another contract.
25 Jul 2013 11:48 PM #39
26 Jul 2013 7:23 AM #40
I just wanted to add my voice to this thread, albeit from a Sencha Touch perspective.
It is ludicrous there's no public bug tracker for this kind of framework. Even more ludicrous that many bugs get missed in the discussion forum because they're not put into the system.
I'm sure this contributes to the bugs that end up in releases (ie: 3 public releases with infinite list support. It still doesn't work without a showstopper bug in a native iOS app which is a bit silly, to say the least).
I'm not a support subscriber right now. I judge Sencha on what I see from here which is a phenomenal, grade A framework. But because you're trying to sell me support and I don't see anything suggesting you're very good at this, I consistently pass on the support sub.
Only like most people here trying to offer constructive feedback! Apologies if my frustration comes off otherwise.I blog about Sencha Touch at www.senchatouchdev.com