Sencha Inc. | HTML5 Apps

FAQ

Product License and Sencha Care Support FAQs

When should I use a commercial license?
If you’re going to build a commercial application with Sencha Products, you must write your application code under the commercial license from the beginning of the application development process.
I currently have an Ext JS 3.x license but do not have a support subscription. Am I entitled to receive Ext JS 4.0?
If you do not have a valid support subscription for Ext JS 3.x, you are not entitled to Ext JS 4.0. You must purchase a new Ext JS 4.0 license to obtain rights to the software.
I currently have an Ext JS 2.x license. Am I entitled to received Ext JS 4.0?
No, you will need to purchase a new Ext JS 4.0 license.
I purchased Ext JS 3.x and a support subscription, but my support subscription has expired. How can I get rights to Ext JS 4.0?
You can renew your support for your Ext JS license now (which will be backdated to the expiry date), and you will obtain the rights to Ext JS 4.0 during the term of your support subscription. To renew your support subscription, email renewals@sencha.com for a quote.
What versions of Ext JS does Sencha support?
To learn more about our release and support plans, please see our Ext JS Release Strategy page.
If I purchase an Ext JS 4.0 license(s) without support now, can I purchase support later?
Yes. Within 90 days of the purchase of your Ext JS 4.0 license(s), you may purchase a support subscription. If you purchase a support subscription after 90 days of the original license purchase, your support subscription will be backdated to the date of the Ext JS 4.0 license purchase.
We purchased multiple product licenses multiple times during the year and our support subscriptions all expire on different dates. Is it possible to sync the license expirations so that they all expire at the same time?
Yes. Please email renewals@sencha.com for more information.
If I have a current, silver, gold, diamond or platinum support, do I get the rights to version 4?
No, you need to get under a Standard or Premium support. Silver, gold, diamond or platinum support does not include updates to the next major version. At the time that these support subscriptions were offered, they provided rights to all updates and upgrades within Version 3, with no rights to the next major release (in this case, Version 4 of Ext JS). If you want to move to a standard or premium support, please contact renewals@sencha.com.
Do I need to purchase a Sencha Care support subscription for every product license we own?
Yes. To be eligible for support benefits of each product license, you must purchase a Sencha Care support subscription on a per product license basis.
Can I use Ext JS and Ext GWT for free?
Ext JS and Ext GWT have commercial and open source versions. You may download and use Ext JS and Ext GWT free of charge under the GNU General Public License version 3 (GPL v3). However, you must comply with the terms of the GPL v3 license. Key terms require that the distribution of your application is licensed under GPL v3 and that you release your source code to your users. If you choose not to comply with the terms of the GPL v3 license, you may purchase a commercial license(s) of the product equal to the number of people developing your application. A Sencha Care support subscription for Ext JS and Ext GWT can be purchased separately.
Can I use Sencha Touch for free?
Yes. Sencha Touch is available free of charge for commercial and open source application development. Embedding Sencha Touch in an application builder or SDK requires a paid OEM license. A Sencha Care support subscription for Sencha Touch is available for purchase separately.
I would like to use Sencha Touch Grid — what are my options?
Sencha Touch Grid is only sold in Sencha Complete or Sencha Touch Bundle. To be licensed for Sencha Touch Grid, you must buy one of these packages. There is NO GPL V3 version of Sencha Touch Grid.
If I buy Sencha Architect, does it come with an Ext JS license?
No, if you buy Architect you will also need to purchase a license of Ext JS for every user of Architect. Another option would to buy Sencha Complete.
If I buy Sencha Architect and want to use with Sencha Touch, do I need to buy Sencha Touch?
No, Sencha Touch is free for a commercial license. However if you want support for Architect and Sencha Touch, we recommend Sencha Touch Bundle
How do I get a quote to renew my support subscription?
Simply email renewals@sencha.com and we’d be happy to provide a quote.
What’s an x-Credit?
x-Credits are a currency used to meter Support Tickets or request other types of assistance available under a Sencha support plan as described in Table 1 above. For example, a Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum. The available number of x-Credits depends on the Support Plan you purchase, as described in Table 1. Premium Support forums are available 24×7×365 and do not use any x-Credits.
The process for requesting assistance using x-Credits is described in our support process letter that is sent to our customers’ primary support contacts when they purchase a support plan. This process is also described in our Support and Maintenance agreement.
How many x-Credits are required for Sencha Space support?
Support subscriptions for Space do not consume x-Credits. You can use Premium Support features for Sencha Space as needed without impacting your x-Credit balance.