Sencha Inc. | HTML5 Apps

Licensing and Maintenance & Support FAQs

I'm under contract to build an application for my customer. At the end of the project, I will deliver the software to my customer. My customer will own the intellectual property (IP) for the software. Who needs to purchase a commercial license, my customer or do I need to?

In this scenario, both you and your customer would need to have a valid product license. Under the terms of our commercial license, each and every person who develops a commercial product using Sencha Ext JS, Sencha GXT, and/or Sencha Touch must have a commercial license.

I purchased Ext JS 4.x and a support subscription, but my support subscription has expired. How can I get rights to Ext JS 5.0?

You can renew your support for your Ext JS license now (which will be backdated to the expiry date), and you will obtain the rights to Ext JS 50 during the term of your support subscription. To renew your support subscription, email renewals@sencha.com for a quote.

When I buy Sencha Touch Bundle, do I have the rights to use Sencha Architect and/or the Sencha Eclipse Plugin with Sencha Ext JS?

Yes, but commercial rights are limited to Sencha Touch. If you want to use Architect with both Sencha Ext JS and Sencha Touch, then you must purchase Sencha Complete or the appropriate Sencha Ext JS license(s). The Sencha Eclipse Plugin for Sencha Ext JS is only available in Sencha Complete.

Can multiple developer identities use different parts of the Sencha Touch bundle?

No. For example, a 1 Developer Pack Sencha Touch bundle can be used by only one unique developer.

I purchased Sencha Complete and I am trying to activate Architect. Where do I find the license key?

You should have received the activation code in the email you provided when you purchased Sencha Complete. If not (or if you lost it), please write an email to licensing@sencha.com to obtain the code.

I purchased the Sencha Architect license after my trial expired. How can I use the same email account to activate Architect on the same or a new system?

When you purchase Architect you will be emailed an Activation code which you can enter into Architect.

If I buy Sencha Architect and want to use it with Sencha Touch, do I need to buy Sencha Touch?

No, Sencha Touch is free for a commercial license. However if you want support for Architect and Sencha Touch, we recommend Sencha Touch Bundle.

If I buy Sencha Architect, does it come with an Ext JS license?

No, if you buy Architect you will also need to purchase a license of Ext JS for every user of Architect. Another option would to buy Sencha Complete.

I would like to use Sencha Touch Grid. What are my options?

Sencha Touch Grid is only sold in Sencha Complete or Sencha Touch Bundle. To be licensed for Sencha Touch Grid, you must buy one of these packages. There is NO GPL V3 version of Sencha Touch Grid.

What credit cards do you accept?

We accept American Express, Master Card, Visa, Discover, and JCB credit cards.

Will you send me a sales receipt?

We are happy to send a sales receipt on request. When emailing us to confirm your order, please indicate that you would like a sales receipt, and include the billing contact information that should be included on it (contact name, company name if applicable and address).

Do you accept alternate forms of payment aside from credit cards, Google Checkout, or PayPal?

Yes! We can accept purchase orders, checks, and direct bank transfers. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please contact us and we’ll be happy to assist you.

Do I have to purchase support along with my license? Can I purchase support at a later date?

Yes, within 90 days of purchasing a Sencha product, you can purchase a support subscription. However, if you choose to purchase support after 90 days of the original license purchase, your support subscription must be backdated to the date of the license purchase.

Can I purchase additional x-Credits?

Yes. If you are interested in purchasing more x-Credits, contact us at http://www.sencha.com/contact.

What’s an x-Credit?

x-Credits are a currency used to meter Support Tickets or request other types of assistance available under a Sencha support plan. For example, a Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum. The available number of x-Credits depends on the Support Plan you purchase. Premium Support forums are available 24×7×365 and do not use any x-Credits.

The process for requesting assistance using x-Credits is described in our support process letter that is sent to our customers’ primary support contacts when they purchase a support plan. This process is also described in our Maintenance and Support Agreement.