Sencha Inc. | HTML5 Apps

Licensing and Maintenance & Support FAQs

I bought 2 Ext JS licenses in 2013 with maintenance and support, which has now expired. Can I renew maintenance and support for just these 2 licenses?

Yes, if you purchased your Sencha Licenses before 10/1/14, we will provide maintenance and support renewals equal to the quantity you had previously purchased. So in this case, we will renew the two maintenance and support subscriptions previously purchased.

I have a team of 8 developers that need to be licensed with Ext JS, can I buy 8 licenses or do I need to buy two 5 packs of Ext JS ?

You can buy 8 licenses of Ext JS. Please contact sales and we will put together a proposal for your specific license requirements. For Ext JS, Sencha will sell 5 licenses and greater, based on the quantities that you need.

I already have 15 licenses of Sencha Complete, and I have had 3 additional developers join the team. What do I need to buy ?

You would need to buy a Sencha Complete License for up to 5 developers to cover those 3 additional developers. If your team expands over time and you add one or two more developers, those developers can be immediately enabled under the License purchased for Sencha Complete for up to 5 developers.

I have 3 developers, do I need to a license for 5 developers?

Yes, the License for up to 5 developers enables a team of 3 developers to use the software to create applications, provisions their tech support entitlements and also grants distribution rights for the software/applications you have created. As your team grows you can provide up to two more licenses as soon as your developers need them without any additional processing.

Why is Sencha moving to only providing 5 Licenses and above?

Most of our end-users are software developers working in large, often geographically dispersed teams, and this approach to providing our products made the most sense for the vast majority of our customers and partners. This will simplify purchasing decisions and processing effort for everyone involved. Additionally, since our products are long-lived within the teams we service, it will lower everyone’s long-term license management and coordination costs when acquiring and renewing licenses or maintenance and support subscriptions.

What credit cards do you accept?

We accept American Express, Master Card, Visa, Discover, and JCB credit cards.

Do you accept alternate forms of payment aside from credit cards, Google Checkout, or PayPal?

Yes! We can accept purchase orders, checks, and direct bank transfers. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please contact us and we’ll be happy to assist you.

What’s an x-Credit?

x-Credits are a currency used to meter Support Tickets or request other types of assistance available under a Sencha support plan. For example, a Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum. The available number of x-Credits depends on the Support Plan you purchase. Premium Support forums are available 24×7×365 and do not use any x-Credits.

The process for requesting assistance using x-Credits is described in our support process letter that is sent to our customers’ primary support contacts when they purchase a support plan. This process is also described in our Maintenance and Support Agreement.