Do you accept alternate forms of payment aside from credit cards, Google Checkout, or PayPal?

Yes! We can accept purchase orders, checks, and direct bank transfers. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please contact us and we’ll be happy to assist you.


We purchased multiple product licenses multiple times during the year and our support subscriptions all expire on different dates. Is it possible to sync the license expirations so that they all expire at the same time?

Yes. Please email renewals@sencha.com for more information.


I’m under contract to build an application for my customer. At the end of the project, I will deliver the software to my customer. My customer will own the intellectual property (IP) for the software. Who needs to purchase a commercial license, my customer or do I need to?

In this scenario, both you and your customer would need to have a valid product license. Under the terms of our commercial license, each and every person who develops a commercial product using Sencha Ext JS, Sencha GXT, and/or Sencha Touch must have a commercial license.


Do we need to purchase the Sencha Maintenance & Support subscription for every product license we own?

Yes. To be eligible for support and maintenance benefits of each product license, you must purchase a Sencha Maintenance & Support support subscription on a per product license basis.


Can I reassign a license to a different user?

Yes, but only once every 6 months.


When I buy Sencha Touch Bundle, do I have the rights to use Sencha Architect and/or the Sencha Eclipse Plugin with Sencha Ext JS?

Yes, but commercial rights are limited to Sencha Touch. If you want to use Architect with both Sencha Ext JS and Sencha Touch, then you must purchase Sencha Complete or the appropriate Sencha Ext JS license(s). The Sencha Eclipse Plugin for Sencha Ext JS is only available in Sencha Complete.


How do I get a quote to renew my support subscription?

Simply email renewals@sencha.com and we’d be happy to provide a quote.


Do I need to renew my license every year?

No, licenses are perpetual. You only need to buy a license once for that Major version Number. However, if you purchase a support subscription, you should renew the subscription on an annual basis, if you want to continue with support and maintenance service.


Can multiple developer identities use different parts of the Sencha Touch bundle?

No. For example, a 1 Developer Pack Sencha Touch bundle can be used by only one unique developer.


Can multiple developer identities use different parts of the Sencha Complete bundle?

No. For example, a 1 Developer Pack Sencha Complete bundle can be used by only one unique developer.