Sencha Inc. | HTML5 Apps

Licensing and Maintenance & Support FAQs

I purchased the Sencha Architect license after my trial expired. How can I use the same email account to activate Architect on the same or a new system?

When you purchase Architect you will be emailed an Activation code which you can enter into Architect.

If I buy Sencha Architect and want to use it with Sencha Touch, do I need to buy Sencha Touch?

No, Sencha Touch is free for a commercial license. However if you want support for Architect and Sencha Touch, we recommend Sencha Touch Bundle.

What credit cards do you accept?

We accept American Express, Master Card, Visa, Discover, and JCB credit cards.

Will you send me a sales receipt?

We are happy to send a sales receipt on request. When emailing us to confirm your order, please indicate that you would like a sales receipt, and include the billing contact information that should be included on it (contact name, company name if applicable and address).

Do you accept alternate forms of payment aside from credit cards, Google Checkout, or PayPal?

Yes! We can accept purchase orders, checks, and direct bank transfers. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please contact us and we’ll be happy to assist you.

I am using Ext JS 3. What are Sencha’s plan around the support for Ext JS 3?

Sencha will provide support and maintenance for Ext JS 3 through 1 June 2015, after which support for Ext JS 3 will be discontinued. Ext JS 5 was released on 2 June 2014, and is available now for new application development and upgrades. If you have other questions regarding Ext JS 3 support, please do not hesitate to contact us.