View Full Version : When do I get access to the premium support forum?

14 Apr 2011, 8:51 PM

15 Apr 2011, 5:55 AM
Watch your email as you should get some emails about getting access. They will send you an email asking for you forum name and then you will get the access (once they change it).

When did you purchase support?

15 Apr 2011, 10:03 AM
Our support contract expires in June, but I seem to have lost access to the premium support forums (posting there). Any body else having the same issue?

15 Apr 2011, 12:03 PM

I also have problems, but that seems to be due to some mess up after purchasing the support subscription.
Here's a snippet from the e-mail I got (notice the empty list of users that have been granted access):

Thank you very much for your order! Here is your subscription information:

* Ext Standard Support Subscription (single developer, includes 40 x-credits)
* Support Key: ************
* Purchase Date: March 28, 2011
* Expiration Date: March 28, 2012

The following sencha.com (http://sencha.com/) users have been granted access to the Ext Premium Support Forums:

* http://sencha.com/forum/

You have also been granted read-only access to the Ext JS SVN repository:

I used the contact form last week and this morning have sent an email to support@sencha.com, but no reply so far.

7 Feb 2013, 7:38 AM
As far as I'm a premium member, is it possible to get access to premium forums ?
I've tried contacting @support@ many times but got no response !
Can anybody help me on this ?
Thank you