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dpwilson
28 Aug 2012, 11:19 AM
Hello,
Are there any current issues with the servers that would be affecting the creation of new Apps or Usergroups? I have tried to create an App and Usergroup on 2 different accounts (and machines) and in both cases I receive an error after approx 2 minutes that says "there was an error. try again".

We are trying to dig into Sencha.io to see if it will accommodate our needs, but these issues are making us think twice before we have even begun.

Thanks!
Dave

chrisabrams
28 Aug 2012, 11:28 PM
What browser & version are you using?

Möhre
29 Aug 2012, 12:00 AM
This is a very old unsolved bug.

http://www.sencha.com/forum/showthread.php?227102-Cannot-create-app-in-sencha.io (http://www.sencha.com/forum/showthread.php?227102-Cannot-create-app-in-sencha.io)

http://www.sencha.com/forum/showthread.php?203999-Sencha.io-Create-an-App

chrisabrams
29 Aug 2012, 12:03 AM
Also, what is the name of the app/user group you are trying to create? Currently apps and user group names operate on a global basis - if someone has already used that name you cannot use it. In the next update names will not be global - you will be able to name apps and groups whatever you like even if someone else used the same name.

chrisabrams
29 Aug 2012, 12:05 AM
This is a very old unsolved bug.

(http://www.sencha.com/forum/showthread.php?227102-Cannot-create-app-in-sencha.io)http://www.sencha.com/forum/showthread.php?227102-Cannot-create-app-in-sencha.io

http://www.sencha.com/forum/showthread.php?203999-Sencha.io-Create-an-App

Both of these threads have been marked as solved.

Möhre
29 Aug 2012, 12:06 AM
Don´t you think this is the same problem???

chrisabrams
29 Aug 2012, 12:08 AM
Don´t you think this is the same problem???

I don't know what his error is - if the error is a result of a name already taken, the error message will say "the name is already taken." Since he's not getting that error, it looks like it is a different error.

Möhre
29 Aug 2012, 12:11 AM
But there must be something wrong with sencha.io if so many users have this problem again and again.

Did merrells leave Sencha? I have not seen him in this forum since end of July...

chrisabrams
29 Aug 2012, 12:15 AM
But there must be something wrong with sencha.io if so many users have this problem again and again.

Did merrells leave Sencha? I have not seen him in this forum since end of July...

Sure, there are bugs with Sencha.io - it's in beta. We've been working through them.

As for John, he's been working on making Sencha.io better just like the rest of the team.

Möhre
29 Aug 2012, 12:21 AM
Good to hear. Keep on running! ;)

dpwilson
29 Aug 2012, 7:28 AM
What browser & version are you using?

I was using Firefox 14 as well as the latest version of Chrome.

As of this morning I am able to create and edit apps. The app that I created is using the same name that I attempted to create yesterday so I know that the issue is not duplicate names.

merrells
29 Aug 2012, 7:57 AM
Ha! Hello. Yes, I'm here. The Sencha.io team is quite large. Chris and Jason answer most of the forum questions now.

We're all working away on the next release, which includes fixes for all known issues.

John

merrells
29 Aug 2012, 8:02 AM
@dpwilson Yesterday one of the servers failed which caused app/group creation to fail. It was going very slowly, rather than not working at all, so we didn't notice until the evening. I fixed it last night.

The next release is built on all new infrastructure, which is much more resilient to failures like these.

John