View Full Version : Touch Grid - customer has purchased sencha licenses how to get touch grid component.

28 Oct 2013, 11:33 PM
Touch Grid - My Customer has purchased sencha complete licenses and have informed us that they will give us the licenses. how to get touch grid component. We ve been trying to reach your support center via phone which is not answering our calls. This is pretty urgent. please let us know the procedure to get touch grid component.

Gary Schlosberg
29 Oct 2013, 5:26 AM
Your customer will have been given authentication information for our support portal (https://support.sencha.com). They should log in to and they will see the Downloads panel on the right. The Sencha Complete download will be there, and Touch Grid will be included in that.

29 Oct 2013, 10:11 PM
So i am not sure when exactly the licenses were purchased , but it might be before one month of launch of sencha touch grid. But they are gonna provide the license to us in few days. Can we get sencha touch grid component upgraded in that?

30 Oct 2013, 11:15 AM
Yes a link to the latest version will be available in the portal.