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View Full Version : [OPEN] 6.0.1 - Can't Register / Register doesn't work behind proxy



composer47
15 Dec 2015, 11:39 AM
I am a paid Sencha subscriber and I installed the plugin. When I launch Visual Studio 2013, I am prompted to enter my Sencha ID and password. I entered this and clicked Register.

After doing this, there is a red message that says "An error occurred while sending the request.". I can't do anything at this point. If I click Cancel, I get a message saying "The Sencha Visual Studio Plugin will be disabled until a valid license is obtained.". I'm behind a proxy server - does your plugin work behind a proxy server? Since this software is targeted to the enterprise customer, I would think it would?

Your documentation (http://docs.sencha.com/ide_plugins/visual_studio_ide_plugin.html) states I can goto "Tools > Extensions and Updates… > Sencha Visual Studio Extension" and see a Register a Copy, but this button isn't there either.

So I'm stuck. How do I use the plugin?

sandeep.adwankar
15 Dec 2015, 4:15 PM
Hi!

Since you are Sencha customer, can you please open up ticket in support portal
https://support.sencha.com
The Support team will be able to resolve this issue quickly. Thanks!

composer47
16 Dec 2015, 6:25 AM
I opened a support ticket, but how does this help others that can view this forum? Can you at least answer the question as to whether the plugin works behind a proxy? And if not, is there an ETA when this will be fixed? A lot of us work on machines that have no direct access to the the Internet.

Chris.OBrien
16 Dec 2015, 8:27 AM
I opened a support ticket, but how does this help others that can view this forum? Can you at least answer the question as to whether the plugin works behind a proxy? And if not, is there an ETA when this will be fixed? A lot of us work on machines that have no direct access to the the Internet.

We don't currently support proxy servers for our license/registration in our plugins. I'll open a ticket to see what we can do to make this process smoother in the future.

If anyone else is behind a proxy or cannot connect when trying to register their plugin, please contact https://support.sencha.com (https://support.sencha.com/) or [email protected]

Note that we'll need the following information from you:
- Sencha Forum ID
- Activation Code (if you are a paid user)
- Your machine's MAC addresses
- What tools you need licenses for

Chris.OBrien
16 Dec 2015, 8:27 AM
Thanks for the report! I have opened a ticket in our tracker.