Search Type: Posts; User: Mark Dyer

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  1. Hi oaugustus,

    Thanks for your patience. We have identified the root cause of this problem and there will be a fix in the next beta refresh which we expect to roll out later today.

    Thanks for...
  2. We've completely rewritten our native Windows dialogs for the upcoming release so that they behave like you expect: navigation by tabs / arrow keys and select by return.

    Hopefully this will ease...
  3. Hi oautustus,

    Sorry to hear you that you are still having problems.

    Just to make sure I understand: after you have "Unable to import archived project" problem, when you click 'create' from...
  4. Glad to hear that you're no longer blocked. Thanks for letting us know.
  5. We have not been able to reproduce the problem you are seeing yet. Could you please let us know:

    * Does it happen when you click on the 'Create New' button in the start up screen or the 'Create'...
  6. Thanks for the report! I have opened a bug in our bug tracker.
  7. Thanks for reporting this to us and we're sorry that you're having problems.

    From the stack trace you provided, it looks like a recursion problem. If we have trouble reproducing the failure, we...
  8. Replies
    Sorry. I should have said 'DirectX' explains were to get it and how to install it.

    I'm not familiar with Windows 2012 Server, but I assume it has some...
  9. Replies
    Whoa! That's pretty cool! :-)

    All I can suggest is that you make sure all of your drivers (DX for example) are up to date.

    The packager for Architect is Chromium based. Are you able to run...
  10. Hi tomatomov,

    Sorry for the late reply.

    As I understand it, OS X automatically switches between GPUs as it sees fit.

    If you could elaborate on the specific problems this is causing you or...
  11. Klaus,
    Looking at your crash dump, it looks like you may have a bad install of Architect. (the dump indicates that the dynamic loader was unable to load a library because the file was not long...
  12. Vitaliy,

    We are continuing to look into this, but having trouble reproducing it here.

    One thing you might try: Are you running with XP theme or classic? In our testing things seem to generally...
  13. Hi,
    Sorry for not following up with you. Could you do me a favor? Please go to and make sure that you have the latest release of Architect. There...
  14. We've reproduced this here and are trying to determine a root cause.
  15. Replies
    Desktop Publisher is built using Chromium (version 25 currently), so we support everything that Chromium supports.

    Hope this helps.
  16. Replies
    Sorry to hear it didn't help. If the xml is being loaded, but not making it into the store, it sounds like this might be more of an ExtJS problem than a Desktop Packager problem. Have you posted...
  17. Replies
    Hi malfurion559,

    I haven't actually tried this, but Ion.ui.browseFiles returns a path, not a url, so you might need to add 'file:///' to the beginning of the path when you set the store's...
  18. Glad to hear you found a solution. Would you mind posting how you did it?
  19. Thanks for the suggestion.

    We plan to provide plugin support at sometime in the future, but don't have it scheduled as of yet.
  20. Replies
    Thanks for the report. We've been looking into this and have determined that the error message is not related to the failure. (We see this message in the log file after successful launches, and we...
  21. Hi Vitaliy!

    Thanks for the report. We've identified specific problems related to this and are testing fixes for it.

    Sorry for the problems you've had with proxy in the past. We've identified...
  22. No special magic is required! :-)

    Just so you know, we've had other reports of similar problems and are working on a solution. As soon as a solution is available we'll let you know where to get...
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