I've been searching the forum for this exact same thing, but without findings, so bumping this thread instead.
I want to display a grid grouped by 'Ticket status', and i want these 'Statuses' to always be shown, even if i have no records for them. Also, i'd like the statuses to have a 'sticky' sorting, but i think i can workaround this by prepending with some number.
What is the proposed mechanism to achieve this? Is grouped grid the best fit?