10 Jan 2012 12:24 AM #1
Locked out of Sencha Support without being able to see the answers?
My sencha support subscription expires today. I went in to check for answers to my questions.
One ticket that I opened about a month ago was still open so I wanted to check for a response. But apparently I am blocked from seeing the responses posted earlier, nor can I see future responses to my tickets filed before the expiration.
That seems a bit unfair. And it's not like I was taking advantage of the support tickets either -- I only used half of my x-credits. I understand you want to encourage people to buy another year of subscription, but why so harsh on your (as of today) former customers, Sencha?
10 Jan 2012 5:24 AM #2
- Join Date
- Mar 2007
- Gainesville, FL
- Vote Rating
I will forward this thread to see what I can find out about this.Mitchell Simoens @LikelyMitch
Sencha Inc, Senior Software Engineer
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1 Jul 2012 5:02 PM #3
And what was the result? Because I'm locked out of ours as well, and only ever used 10 out of 40 x-credits. Didn't know I was going to need to clean out my desk before the door was locked behind me.
Interestingly enough, when logging in I still get a "Your Touch Standard Suport subscription is about to expire" popup. Even though it expired almost a month ago. Weird.