1. #1
    Touch Premium Member
    Join Date
    Jan 2011
    Posts
    13
    Vote Rating
    0
    worldblender is on a distinguished road

      0  

    Default Locked out of Sencha Support without being able to see the answers?

    My sencha support subscription expires today. I went in to check for answers to my questions.

    One ticket that I opened about a month ago was still open so I wanted to check for a response. But apparently I am blocked from seeing the responses posted earlier, nor can I see future responses to my tickets filed before the expiration.

    That seems a bit unfair. And it's not like I was taking advantage of the support tickets either -- I only used half of my x-credits. I understand you want to encourage people to buy another year of subscription, but why so harsh on your (as of today) former customers, Sencha?

  2. #2
    Sencha - Sr Software Engineer mitchellsimoens's Avatar
    Join Date
    Mar 2007
    Location
    Gainesville, FL
    Posts
    38,534
    Vote Rating
    1115
    mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute mitchellsimoens has a reputation beyond repute

      0  

    Default

    I will forward this thread to see what I can find out about this.
    Mitchell Simoens @SenchaMitch
    Sencha Inc, Senior Software Engineer
    ________________
    Check out my GitHub, lots of nice things for Ext JS 4 and Sencha Touch 2
    https://github.com/mitchellsimoens

    Think my support is good? Get more personalized support via a support subscription. https://www.sencha.com/store/

    Need more help with your app? Hire Sencha Services services@sencha.com

    Want to learn Sencha Touch 2? Check out Sencha Touch in Action that is in print!

    When posting code, please use BBCode's CODE tags.

  3. #3
    Sencha User jep's Avatar
    Join Date
    Sep 2010
    Posts
    862
    Vote Rating
    22
    jep will become famous soon enough jep will become famous soon enough

      0  

    Default

    And what was the result? Because I'm locked out of ours as well, and only ever used 10 out of 40 x-credits. Didn't know I was going to need to clean out my desk before the door was locked behind me.

    Interestingly enough, when logging in I still get a "Your Touch Standard Suport subscription is about to expire" popup. Even though it expired almost a month ago. Weird.

Thread Participants: 2