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Thread: Unable to establish internet connection to begin software registration - Windows inst

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  1. #11
    Sencha User
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    Thanks Zavel for the quick reply.

    I re-ran the installation on a different PC (also running Windows XP Professional Service Pack 3) . I restarted that PC straight after installing SenchaArchitect-2.0.0.exe but I still receive the error.

    I have tested this on both our internal LAN and Wifi connections with no luck.

    I will continue to investigate if this is an issue on my side. I use many applications that require Internet connection for registration and they do not have any issue finding my internet connections

    On a side note the retry link on the error page does not give the user any feed back and I don't know if clicking on the link is actually doing anything.

    Thanks
    John

  2. #12
    Sencha User Phil.Strong's Avatar
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    Try to remove the appData directory

    Screen Shot 2012-05-01 at 9.23.29 AM.jpg
    Phil Strong
    @philstrong

  3. #13
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    Hi Phil

    Deleting the Sencha folder in the appData directory did not resolve the issue.

    Thanks
    John

  4. #14
    Sencha User Phil.Strong's Avatar
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    Forgot to say you'd need to reinstall after the removal of the appData directory but I suspect you already knew did that.

    A firewall?
    Phil Strong
    @philstrong

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