26 Jun 2012 10:51 AM #1
Sencha is extremely unresponsive
I have some pre-sales questions about some Sencha products. I've sent multiple emails through the Contact form (over days) and called repeatedly, and have yet to get any response or get through to anyone on the phone (vs leaving a voicemail). Before spending $755 or even more, I'd like to know that there's some actual support behind this company. A quick Google gives hits such as this: https://twitter.com/g1011010/statuse...80906839642112, so this isn't just my experience.
So what's going on? Anyone at Sencha care to say anything about this, or will this also go ignored?
26 Jun 2012 2:35 PM #2
- Join Date
- Mar 2007
- Gainesville, FL
- Vote Rating
Just want to pop in to say that I have escalated this up and you should be getting a response to this.Mitchell Simoens @SenchaMitch
Sencha Inc, Senior Software Engineer
Check out my GitHub, lots of nice things for Ext JS 4 and Sencha Touch 2
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28 Jun 2012 6:58 AM #3
28 Jun 2012 10:18 AM #4
"If you have a questions, please use http://www.sencha.com/contact to submit your questions.
Someone will get back with you."
Really? That's why I posted here. I already asked at least 2 questions using your form. Days ago. I see no response. Were any sent?
28 Jun 2012 10:38 AM #5
Is this the question ?
What visual design tools, from you or anyone else, support GXT 3.0? I already know that the Google Windowbuilder product will not support it.
Also, is there a reason for the mixed references to "Ext GWT" and "GXT" on your site since as far as I can tell they are exactly the same thing?
28 Jun 2012 10:53 AM #6
Yes, it's one question. I also asked, as I recall, about 'Sencha Complete' and inclusion of GXT with it (I'm gathering not but wanted to be sure.) Were any replies actually sent?
28 Jun 2012 11:11 AM #7
GXT is not part of Sencha Complete. As for the naming, Ext GWT is the old name, we now call the product GXT.
On visual Design tools, we do not have any for GXT
1 Jul 2012 1:01 PM #8
The best part of these replies? No apology whatsoever. I hope you guys emailed this person.
I know I gripe a fair amount about Sencha on the forum, but it's because I really do want you to succeed and am trying to highlight what it looks like from the side of the customer/user. If I didn't, I'd just leave.
3 Jul 2012 6:06 PM #9
Sorry that our contact form didn't work as expected and that we didn't get you an answer faster. We all monitor the forums, so you have a high probability of getting a timely, and hopefully friendly, response here. Feel free to PM/email me if you have any more questions.