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Thread: Cannot access support.sencha.com

  1. #1
    Sencha Premium Member
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    Default Cannot access support.sencha.com

    Having bought the Sencha Complete, I am told in a email to activate it on support.sencha.com , but I cannot even access the site.

    ping support.sencha.com, gives no answer. I can add the IP adress it resolves too, on request.
    I already sent a email as suggested in the FAQ, but I am getting impatient. As I cannot find anyone else having same problem. Except a premium topic https://www.sencha.com/forum/showthread.php?t=245914 :
    Support Site is down Ext: Feature Requests
    I have been unable to connect to support.sencha.com for the past few days, is there another way for us to access the subscriber only downloads?
    Created: Saturday 13th October 2012 4:50pm | Score: 0.39533532
    , which I cannot access, only seeing the search result.

  2. #2
    Sencha - Sr Software Engineer mitchellsimoens's Avatar
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    I have been able to access it yesterday morning and this morning. I had not tried to access last night.
    Mitchell Simoens @LikelyMitch
    Sencha Inc, Senior Software Engineer
    ________________
    Learn BBCode and use it! Checkout the CODE tag!

    Check out my GitHub, lots of nice things for Ext JS and Sencha Touch
    https://github.com/mitchellsimoens

  3. #3
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    I still cannot access it, from multiple devices, but I tried from my mobile phone which is in a complete different network, and it worked. This is very annoying, as it seems right now, I can only use support.sencha.com from my mobile phone network - sure I can connect that to my pc, but its very slow.
    Could it be that my IP is banned by sencha??


    Edit: it is solved, Apparently my Cablecom modem has a firewall which blocked the support site. Awkward cause it is the first time I have any problem with the firewall. Now having it changed to off from the setting 'low' , I can access support.sencha.com from my network.
    Last edited by Civera; 19 Nov 2012 at 2:48 PM. Reason: Solved it.

  4. #4
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    yeah, works fine for me

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