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  1. #1
    Sencha User
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    Default A communication error has occurred

    When I sign in Sencha Architect using Sencha ID and Password, There is a error message: 'A communication error has occurred' .

    Sign.PNG

    When I activate Sencha Architect, there is also a error message:
    'Invalid Authorization Code'. I don't know why.
    Activate.PNG

  2. #2
    Sencha - Sales Team
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    Hi HongGang.
    Please let me know (vicki@sencha.com) if you are still having problems, and I will gladly help you get an offline license file!

    Vicki

  3. #3
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    thanks for your great help.

  4. #4
    Sencha Premium Member
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    Exclamation same problem here

    Hi, I just bought the sencha complete and when activating it said that the code is wrong.

    What's the problem?

    Thanks

  5. #5
    Sencha - Sales Team
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    Default Incorrect Activation Code

    Hi Soporte,
    If you send an email to vicki@sencha.com with your order number, I can give you the correct Activation Code! If you buy a product with Support (such as a Sencha Complete) you will get 2 activation codes, one for the Tool, and one for the Support!

    Vicki

  6. #6
    Sencha Premium Member
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    Hi, I send you the order number by Private Message.


    Thanks

  7. #7
    Sencha - Sales Team
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    I will be happy to help you! If you are having problems with the proxy, we can send you an offline license file. Please send Username MAC Address License Key to architect.feedback@sencha.com

  8. #8
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    We have the same problem:
    When I activate Sencha Architect, there is also a error message: 'Invalid Authorization Code'.

    I don't know why.

  9. #9
    Sencha - Sales Team
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    If you email architect.feedback@sencha.com, I will be able to help you and verify codes Vicki

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