OK, so I had the email with our activation code fwded to me, trying to enter that, but it's also asking for password. Which password? My forum account password? My support account password? I've tried both and neither work.
My organization purchased the Sencha Complete package on 12/23/2013. I am currently trying to install SA3 using the provided valid Activation Code. However, I keep getting the error message "Please enter valid activation code". Please advise.
Same here : "Invalid Authorization Code" when I try to activate architect with the activation code I received. As jimmifett, I'm not sure which password I should type.
I've contacted support thursday but no answer yet, and my trial is expired
edit : FYI I've contacted Vicki, as Gil Gordon suggested on previous page, and she gave me a valid code. Problem solved for me. Thanks again to her ^^
I can't seem to activate Architect 3 either using the given answers above. Here's the situation:
I registered to the forum with my private email. Last year at work we got a Sencha Touch Complete package and I used my work email to register for that. I added my private forum name to that account. Now we got a Sencha Complete license, still with my private forum account name bound to it.
When trying to activate Architect 3 I'm not sure which combination of password/username/activation code I should use because none of the combinations seem to work. The license should be valid because we only recently bought the new subscription. Could you please help me with this?
I just purchased the complete bundle and received an activation code. I was able to use that to create a support account but not to activate Architect 3. It says ivalid authorization code. There is no window to enter an authorization code, just a password and an activation code. Which password is that anyways? The support password or the forum password? Is there another password that I have not received yet?
I also have a separate username / password into support and another to the forums. Both have the same email attached, so the 2 cannot be consolidated ... maybe this is the problem?
(Today is 4/23/2014.) I have a valid Activation Code, from Sencha on 4/17/2014 for the period 4/25/2014 through 4/24/2014. I've tried my user password and I've tried my forum password and activation of Architect 3.0.2 is unsuccessful (invalid authorization code). Is this because of the password or because of the activation code? Is authorization code == activation code?<br><br>What do I need to do? I am a newly added user (registered) and the activation code is for a Sencha Complete 5-Pk Premium Support Renewal.<br><br>Thanks for your help.