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Thread: What should be the response time of the support team?

  1. #1
    Sencha User
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    Default What should be the response time of the support team?

    Hi Sencha,

    About two weeks I posted a thread in the bugs section regarding something that can go wrong in a column chart. This is that thread:
    http://www.sencha.com/forum/showthread.php?280199-4.2.1-Negative-values-on-a-column-chart

    However, after just one reply where a question was asked, I no longer received a reply from you despite giving more information regarding the issue.
    I understand that many posts come in on this forum and that it is quite hard to support the whole thing, but personally I don't think it should happen that a thread is ignored after just one reply.
    Because now I'm making another thread regarding the issue, which isn't necessary.

    So from here I kindly ask to look into my problem to improve the products you make.

  2. #2
    Sencha - Support Team scottmartin's Avatar
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    Default

    Sometimes reports do fall through. I have created a bug report on that thread.

    Thanks for the heads up.

    Scott

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