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Thread: Can't Activate

  1. #11
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    88
    Answers
    3

    Default

    It should take you to a screen where you can Activate. You can try uninstalling and reinstalling, or I can generate a license file, which should work to Activate you manually.

  2. #12

    Default

    I tried uninstalling and reinstalling - that didn't help. I did the cache cleanup and compatibility mode. My next workaround was gonna be to try and register another account, log in as that account for a fresh trial, then try and upgrade through the Architect's UI instead this launcher thing.

    If you could get me the license file, I would much appreciate it. I will keep it as a last resort. I am talking to a Sencha dev in a different thread https://www.sencha.com/forum/showthread.php?281763-Unable-to-Activate-Product&p=1112141

    I'd
    rather help them fix the issue than apply a workaround and the next person will have to go through this whole thing again.

  3. #13
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    88
    Answers
    3

    Default

    Please send your Username, MAC Address an Activation Code to [email protected]

  4. #14

    Default

    That did it. Thanks!

  5. #15
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    88
    Answers
    3

    Default

    FANTASTIC! Glad to help! Vic

  6. #16
    Sencha User
    Join Date
    Mar 2016
    Posts
    2

    Default

    I'm having the exact same problem. Any ideas on how to fix?

  7. #17

    Default

    Quote Originally Posted by bradhs View Post
    I'm having the exact same problem. Any ideas on how to fix?
    Let Vicki help you. She fixed it for us.

  8. #18
    Sencha User
    Join Date
    Mar 2016
    Posts
    2

    Default

    Thanks Konrad. I emailed support.
    Quote Originally Posted by KonradOgar View Post
    Let Vicki help you. She fixed it for us.

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