4 Mar 2016 10:32 AM #1
x-credits - How dows it work?
How does it work?
Today I have a "Sencha Complete Premium Support" and 40 x-credits available.
Is it 40 for each month? For all the subscription time?
How can I gain more x-credits?
4 Mar 2016 10:44 AM #2
It's a total of 40 for your subscription. You can contact our Sales team to get more information about your subscription and purchase for credits as needed. https://www.sencha.com/company/contact/Tristan Lee
Sencha Inc - Support Engineer
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4 Mar 2016 11:22 AM #3
But is it per month or only 40 for all the time? If I use all the 40 today will I lost it all? Thanks.
4 Mar 2016 3:27 PM #4
You will have 40 x-credits for the duration of your subscription, which runs for a year. When you renew, you will start off again with 40 x-credits that can be used throughout your subscription year.
If you need additional x-credits, feel free to contact us via the "Contact Us" page, as it's possible to purchase additional x-credits.
Also, if a support ticket turns out to be caused by a bug in the framework, the x-credits for that ticket will be refunded to your support subscription.Daniel Gallo
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