1. #1
    Sencha User
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    Default x-credits - How dows it work?

    How does it work?

    Today I have a "Sencha Complete Premium Support" and 40 x-credits available.

    Is it 40 for each month? For all the subscription time?

    How can I gain more x-credits?

    Thanks

  2. #2
    Sencha - Support Team tristan.lee's Avatar
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    tristan.lee is just really nice tristan.lee is just really nice tristan.lee is just really nice tristan.lee is just really nice

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    Default

    It's a total of 40 for your subscription. You can contact our Sales team to get more information about your subscription and purchase for credits as needed. https://www.sencha.com/company/contact/
    Tristan Lee
    Sencha Inc - Support Engineer


    Having an issue? Help us help you - be detailed; provide some code; demonstrate with a fiddle (fiddle.sencha.com)

    Embed your fiddle in your post: [FIDDLE]id[/FIDDLE]

  3. #3
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    Default

    But is it per month or only 40 for all the time? If I use all the 40 today will I lost it all? Thanks.

  4. #4
    Sencha - Sales Team daniel.gallo's Avatar
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    Default

    You will have 40 x-credits for the duration of your subscription, which runs for a year. When you renew, you will start off again with 40 x-credits that can be used throughout your subscription year.

    If you need additional x-credits, feel free to contact us via the "Contact Us" page, as it's possible to purchase additional x-credits.

    Also, if a support ticket turns out to be caused by a bug in the framework, the x-credits for that ticket will be refunded to your support subscription.
    Daniel Gallo
    Sales Engineer
    Sencha Inc.

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