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Thread: Paid but no email, no receipt, no response still

  1. #1
    Sencha Premium User
    Join Date
    Jun 2016
    Posts
    1

    Default Paid but no email, no receipt, no response still

    Can someone help? How long does it take for a confirmation email to be sent? I've received my paypal acknowledgement already, but none from Sencha. I've called, emailed, messaged in FB, messaged in the Forums. no response. What was your experience on this?

  2. #2
    Sencha User
    Join Date
    Feb 2013
    Location
    California
    Posts
    11,985

    Default

    Sorry to hear that you're having this trouble. The email should be sent fairly quickly. Which product have you purchased and when? I've reached out to our Sales department to get some assistance for you.

  3. #3
    Sencha Premium User
    Join Date
    Jun 2016
    Posts
    1

    Default Bought Standard Edition

    Quote Originally Posted by Gary Schlosberg View Post
    Sorry to hear that you're having this trouble. The email should be sent fairly quickly. Which product have you purchased and when? I've reached out to our Sales department to get some assistance for you.
    Thank you for replying. I was really worried I paid and won't get any response. Order indicated June 21, 2016.

  4. #4
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    88

    Default

    Hi Ronald, I have sent you an email reply from [email protected]. I will continue that conversation there, to avoid putting your personal information in the Forums.

  5. #5
    Sencha User
    Join Date
    Jul 2016
    Posts
    1

    Default

    A friend of mine had this problem to
    Ask Google, not me.

  6. #6
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    88

    Default

    please feel free to email [email protected] with any information to assist in locating the purchase, and we will get you up and running

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