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Thread: Can't submit support ticket

  1. #1
    Sencha Premium User
    Join Date
    Jun 2012
    Posts
    46

    Default Can't submit support ticket

    I'd like to submit a support ticket, but the New Ticket window doesn't let me select my subscription. There are three options in the subscription combobox: my subscription, Sencha ExtJS, and Subscription Expired. The last two are disabled and not selectable. The first, my subscription, is not disabled, but I cannot select it, and therefore I can't submit the form.

    This is happening on Linux Firefox 45.6, Windows 10 Firefox 50.1, Windows 10 Chrome 56, and Windows 10 IE 11.576.

  2. #2
    Sencha User
    Join Date
    Feb 2013
    Location
    California
    Posts
    11,985

    Default

    Thanks for letting us know. I am following up for you to see what might be the problem.

  3. #3
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    88

    Default

    So sorry for any inconvenience, this has been fixed. (Your subscription had not been linked properly)

  4. #4
    Sencha Premium User
    Join Date
    Jun 2012
    Posts
    46

    Default

    Thanks! It's working now.

  5. #5
    Sencha - Sales Team
    Join Date
    Oct 2010
    Posts
    88

    Default

    Thank you for letting me know

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