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Thread: docs.sencha.com down?

    You found a bug! We've classified it as IHD-2829 . We encourage you to continue the discussion and to find an acceptable workaround while we work on a permanent fix.
  1. #11

    Default

    Still down as of 9:48 AM ET. Come on!!!
    Rob Kennedy, CSM | Manager of Software Development
    Vasont Systems - A TransPerfect Company

  2. #12
    Sencha Premium Member richardvd's Avatar
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    Default

    (sorry for multiposting but this topic is spread over at least three threads)

    Here is a link to my Google Drive folder containing some offline docs:
    https://drive.google.com/drive/folde...VdXNTZuc0J0WVk

    Unzip and serve from an HTTP server for best results.

  3. #13
    Sencha Premium User
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    Thanks for this!!

  4. #14
    Sencha Premium User
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    No response from Sencha?

    Outages are one thing, but keeping paying customers in the dark is another.

  5. #15
    Sencha - Support Team
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    Hello All,

    The DOCS server went down this morning and we are currently working on getting it back online. I will keep you posted here with the status as soon as I get an update.

    Regards,
    Joe

    Sencha Support

  6. #16
    Sencha Premium User
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    Quote Originally Posted by Jaraj View Post
    Hello All,

    The DOCS server went down this morning and we are currently working on getting it back online. I will keep you posted here with the status as soon as I get an update.

    Regards,
    Joe

    Sencha Support
    This thread started well over 24 hours ago, so the issue definitely did not start this morning. It's also somewhat frustrating that we received no public response until you started receiving support calls.

    Based on various other threads in this forum, this seems to be a recurring problem. Can we get some kind of reassurance that this problem will go away in the future?

  7. #17
    Sencha - Support Team
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    Sep 2017
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    The server went down twice yesterday and we'd managed to get it back online by afternoon. Unfortunately, it went down again today. Needless to say, we are looking into it and are trying to fix the problem so it does not occur again. I am still awaiting an update on the current status. I will keep this thread posted once I know more about this.

    Regards,
    Joe

  8. #18
    Sencha - Support Team
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    The extremely high level of interest in 6.6 took down our documentation servers.  We are aware of the issue and have been actively working it all morning.  We hope to have it fixed within the next hour.  We will provide updates as they become available.

    Regards,
    Joe

    Sencha Support

  9. #19
    Sencha Premium User
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    Quote Originally Posted by Jaraj View Post
    The extremely high level of interest in 6.6 took down our documentation servers.
    That is rich 😂

  10. #20
    Sencha - Support Team
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    Sep 2017
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    Sustained traffic has made it difficult to bring up new servers. We are temporarily redirecting docs.sencha.com traffic while we pursue two other options simultaneously to get things back up ASAP. We will provide another update soon.

    Regards,
    Joe

    Sencha Support

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