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Thread: New Architect 4.2.4- Update issue

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    Exclamation New Architect 4.2.4- Update issue

    First, I can only download the version 4.2.3 from the support site not the latest as announced.
    Sencha Architect

    4.2.3

    February 13, 2018



    Secondly, when I launch the architect if freeze during the update, so each time I launch the software it tell me that a new version is available but it is unable to finish the update...

    Strangely, It seems that it has done part of the process as it has installed the CMD 6.6.0.13


    Attachment 57605

    sencha-architect-4.2.3-warningupdate.PNG
    sencha-architect-4.2.3-updatelist.PNG
    sencha-architect-4.2.3-update-stuck.PNG

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    Exclamation

    I am having the exact same problem. This is the first time I am having Architect update issue. I am running it on OSX.

    Please help.
    Last edited by Joe Kuan; 10 Jul 2018 at 3:42 AM. Reason: UPGRADE BUG

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    Default Me too !!!

    I am having the exact same problem
    Quote Originally Posted by Joe Kuan View Post
    I am having the exact same problem. This is the first time I am having Architect update issue. I am running it on OSX.

    Please help.

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    Default Update

    The update from within architect did not work for me either. I downloaded the installer from the support site and it installed correctly. So far it appears to be working correctly.

    Erik

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    Quote Originally Posted by ErikJAX View Post
    The update from within architect did not work for me either. I downloaded the installer from the support site and it installed correctly. So far it appears to be working correctly.

    Erik
    You are able to download the 4.2.4 for the support site (https://support.sencha.com/#download)? I have only the 4.2.3 available...

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    I have this in the crash log ... I don't know if it means something...
    Code:
    [10308:8800:0711/083254.573:VERBOSE1:crash_service_main.cc(78)] Session start. cmdline is [--reporter-url= "--application-name=Sencha Architect" "--crashes-directory=C:\Users\xxx\AppData\Local\Temp\Sencha Architect Crashes" --v=1]
    [10308:8800:0711/083254.589:VERBOSE1:crash_service.cc(142)] window handle is 000000000022034C
    [10308:8800:0711/083254.589:VERBOSE1:crash_service.cc(284)] pipe name is \\.\pipe\Sencha Architect Crash Service
    dumps at C:\Users\maqueje\AppData\Local\Temp\Sencha Architect Crashes
    [10308:8800:0711/083254.589:VERBOSE1:crash_service.cc(288)] checkpoint is C:\Users\xxx\AppData\Local\Temp\Sencha Architect Crashes\crash_checkpoint.txt
    server is 
    maximum 128 reports/day
    reporter is electron-crash-service
    [10308:8800:0711/083254.589:VERBOSE1:crash_service_main.cc(94)] Ready to process crash requests
    [10308:9704:0711/083254.589:VERBOSE1:crash_service.cc(317)] client start. pid = 3312
    [10308:9704:0711/083255.035:VERBOSE1:crash_service.cc(317)] client start. pid = 7876
    [4540:3528:0711/083255.051:VERBOSE1:crash_service_main.cc(78)] Session start. cmdline is [--reporter-url= "--application-name=Sencha Architect" "--crashes-directory=C:\Users\xxx\AppData\Local\Temp\Sencha Architect Crashes" --v=1]
    [4540:3528:0711/083255.051:VERBOSE1:crash_service.cc(142)] window handle is 00000000001C0396
    [4540:3528:0711/083255.051:VERBOSE1:crash_service.cc(284)] pipe name is \\.\pipe\Sencha Architect Crash Service
    dumps at C:\Users\xxx\AppData\Local\Temp\Sencha Architect Crashes
    [4540:3528:0711/083255.051:VERBOSE1:crash_service.cc(288)] checkpoint is C:\Users\xxx\AppData\Local\Temp\Sencha Architect Crashes\crash_checkpoint.txt
    server is 
    maximum 128 reports/day
    reporter is electron-crash-service
    [4540:3528:0711/083255.051:ERROR:crash_service.cc(295)] could not start dumper

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    Quote Originally Posted by EAHC-IT View Post
    You are able to download the 4.2.4 for the support site (https://support.sencha.com/#download)? I have only the 4.2.3 available...
    Now, I am able to download the 4.2.4 as my team manager forwarded me the new subscription key, he has forgotten to do it...
    And it is updated now...

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