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Thread: Support Portal Down

  1. #1
    Sencha Premium Member
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    Oct 2011
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    Baton Rouge, LA
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    175

    Default Support Portal Down

    I've been trying to log in to the Support Portal for about 4.5 hours now with no luck. Is it down for anyone else?

    M. McConnell

  2. #2
    Sencha Premium Member
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    Dec 2012
    Location
    Seattle, WA
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    423

    Default

    I can't get in either...also forum search is broken. It is getting increasingly frustrating to work with this product.

  3. #3
    Sencha Premium Member
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    Oct 2011
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    Default

    Agreed. Which is a real pity since it's the most complete JS framework available and has so much unrealized potential.

  4. #4
    Sencha Premium User
    Join Date
    Jan 2009
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    451

    Default

    Still down for me this afternoon, too. Just get 504 (GATEWAY_TIMEOUT) in the console. Frustrating. Hopefully it's fixed soon.

  5. #5
    Sencha Premium Member
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    Oct 2011
    Location
    Baton Rouge, LA
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    175

    Default

    And, 8 hours later, still nothing. Not even a response from the Sencha Support folks, who I emailed several hours ago. Wow. This is no way to run a software company.

  6. #6
    Sencha Premium Member
    Join Date
    Jul 2007
    Posts
    108

    Default

    The portal and npm authentication are both down, I suspect that it has something to do with a primary authentication service or something that is failing. The support portal login form appears, but upon logging in it just sits there attempting login.

  7. #7
    Sencha Premium Member
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    Oct 2011
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    Baton Rouge, LA
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    This is actually a bit mind boggling to me. The Support Portal is, I would assume, Sencha's primary customer service interface to paying clientele. And not only has it been down for more than 24 hours now, but it has not even been acknowledged by Sencha yet. I've sent two unanswered email messages to the support address about this problem. At least say "we're working on it" or something. Talk about leaving your paying customers out there to twist in the breeze. Unacceptable.

  8. #8
    Ext JS Premium Member tangix's Avatar
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    Mar 2010
    Location
    Stockholm, Sweden
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    737

    Default

    Quote Originally Posted by mlmcconnell View Post
    Unacceptable.
    +1E6

  9. #9
    Sencha Premium Member
    Join Date
    Jul 2007
    Posts
    108

    Default

    Services are working again.

  10. #10
    Sencha Premium Member
    Join Date
    May 2013
    Posts
    3

    Default

    Still not working...

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