I would like to suggest Sencha no longer do the "Thank you for posting your question sorry for the delay it has been forwarded to a technician." posts to each post.

It is nice to see that Sencha has someone on the forum and it looks like some questions are getting answered as of late. I find these annoying because they really don't add any value and it looks like there was a response to a question and it is just a canned response.

If they continue to do this they could suggest the user create a fiddle example of the problem/question. Maybe with a link showing how to create a fiddle.