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Thread: Sencha Support Site getting Gateway Timeout

  1. #1

    Join Date
    Nov 2011
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    Texas
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    Default Sencha Support Site getting Gateway Timeout

    I'm getting a gateway timeout when trying to access support.sencha.com. This probably isn't the best venue for this, but unfortunately this is the only method available currently. I need to access the support site to download a Sencha CMD nightly because of your persistent Java 10/11 issue. I am on a deadline here, so please address ASAP.

  2. #2
    Sencha Premium Member
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    Same here...Trying to upgrade a project to 7.0 and I can't even download it. This is not the first, or even second or third, time this sort of thing has happened. It's pretty embarrassing for a company to hype the release of a great new product and then prevent paying customers from accessing that product. Y'all need to get your support site fixed ASAP.

  3. #3
    Ext JS Premium Member tangix's Avatar
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    Mar 2010
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    Probably explains why I cannot run sencha cmd or create a new project using open tooling.
    Sigh.

    Edit:
    I see they are messing with something:
    activator name: @sencha/ext-activator package: @sencha/[email protected]

    Yesterday, the activator was dated 2019.09.03 but today the download hangs.

  4. #4

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    Default

    Any updates? I need to access the support site ASAP.

  5. #5
    Ext JS Premium Member tangix's Avatar
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    Quote Originally Posted by garyb72 View Post
    Any updates? I need to access the support site ASAP.
    With the way Sencha/Idera is currently operating I wouldn't hold my breath.
    Wasted a whole afternoon here in Europe since neither downloads or open tooling works.

  6. #6
    Sencha Premium Member
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    I was able to login a couple of hours ago. Should be working now. At least it was working.

  7. #7
    Sencha Premium User
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    Jul 2015
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    Default

    Does not seem to be working. Neither can you seem to get anyone to answer the phone.
    Sam

  8. #8
    Sencha Premium User
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    Jul 2015
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    Trying to get an answer. Sometimes I can log into support... then I am kicked out and it won't log back in. Seems like they are having server issues.

  9. #9
    Sencha Premium User
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    Jul 2015
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    Default

    Was able to get in long enough to submit a ticket. Maybe it is on the mend.

  10. #10
    Sencha Premium User
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    Jul 2015
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    18

    Default

    Seems fully back up and working now!

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