We are using ExtJs 2.0, and HTML Editor for Email form. What happens is that sometimes users claim to send empty mails. If we look to system logs for these users we can see that the content of the message wasn't correctly picked up from the email form (length of string content from textarea is 0). This problem happens from time to time and a user see no error message in a browser, we also don't see any exceptions in server logs.
Do you think this could be browser issue (ExtJs 2.0 is not supporting FF3 or IE8)? Or maybe is this connected with content of the textarea (are there any forbiden chars in text area for HTML editor)?