Sencha Inc. | HTML5 Apps

Ordering Information

Completing Your Order

To allow us to set up your commercial license and/or support subscriptions, please note the following:

Commercial Licenses

For each license that you order, you are entitled to a license key that will uniquely identify your license. Upon completion of your purchase, you will receive an email with confirmation of your order. Then, within 48 hours of your purchase, you will receive another email containing your license key information, download access, and product support information (if applicable). If you have any questions in the interim, please contact us and we'll be happy to follow up with you.

Support Subscriptions

For each support subscription that you order, you are entitled access to the Sencha premium support forum and a copy of your subscription agreement.

Important: In order to finalize your order, please send an email to orders@sencha.com with the following information:

  • Your full name and company name (if applicable)
  • The order number(s) you received from your confirmation email (credit card, Google Checkout, or PayPal purchase).
  • Your existing Sencha Forum ID. Note: If you do not already have a Sencha Forum ID, please take a minute to register for free.
  • For 5-pack or more purchases, existing Sencha Forum IDs of any other users who need access to the Sencha premium support forum.

We will add your username(s) to the premium forum and send you an email confirming your forum membership, and a link to view your support agreement.

Credit Card Purchases

  • We accept American Express, Master Card, Visa, Discover, and JCB credit card purchases
  • In the Customer Type picklist, please select Individual, Company, Government, or Education.
  • Upon completion of your purchase, you will receive an email with confirmation of your order. Then, within 48 hours of your purchase, you will receive another email containing your license key information, download access, and product support information (if applicable).

Google Checkout Purchases

  • A Google account is required to check out, and you can create one for free if needed.
  • Google currently requires us to "ship" all orders in order to complete them, even though we don't actually send anything aside from an email confirmation. You can ignore any emails from Google confirming that your order was shipped.
  • Upon completion of your purchase, you will receive an email with confirmation of your order. Then, within 48 hours of your purchase, you will receive another email containing your license key information, download access, and product support information (if applicable).

PayPal Purchases

  • PayPal requires that any purchase over $2,000 USD be made through a verified account (your bank account must be verified with PayPal). If you don't already have a verified account, PayPal will not allow a checkout over that amount.
  • Upon completion of your purchase, you will receive an email with confirmation of your order. Then, within 48 hours of your purchase, you will receive another email containing your license key information, download access, and product support information (if applicable).

General Questions

  • Do you accept other forms of payment other than credit card, Google Checkout, or PayPal?
    Yes! We can accept purchase orders, checks, and direct bank transfers. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please contact us and we'll be happy to assist you.
  • Will you send me a sales receipt?
    We are happy to send a sales receipt on request. When emailing us to confirm your order, please indicate that you would like a sales receipt, and include the billing contact information that should be included on it (contact name, company name if applicable and address).
  • If you have further questions about ordering a product license or support subscription, please contact us and we'll be happy to follow up with you.