Sencha Inc. | HTML5 Apps

Sencha Touch Support

Buy Sencha Touch Support

Sencha Touch has a free license. More info

  • 5 Developer Pack

    Sencha Touch Premium Support


  • 20 Developer Pack

    Sencha Touch Premium Support


    Contact Us
Support Subscriptions Standard Premium
Access to public releases for current version Yes Yes
Free Standard Forum Support account Yes Yes
Free Upgrades to next Major Release (w/in 12 mo.) Yes Yes
Premium Forum Support Account Yes Yes
Telephone Support No Yes
Emergency Bug Fixes No Yes
Max Initial Response Time 72 hours 48 hours
Included x-Credits 40 175 / 750*
* 5-pack / 20-pack


What credit cards do you accept?

We accept American Express, Master Card, Visa, Discover, and JCB credit cards.

Do you accept alternate forms of payment aside from credit cards, Google Checkout, or PayPal?

Yes! We can accept purchase orders, checks, and direct bank transfers. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please contact us and we’ll be happy to assist you.

Will you send me a sales receipt?

We are happy to send a sales receipt on request. When emailing us to confirm your order, please indicate that you would like a sales receipt, and include the billing contact information that should be included on it (contact name, company name if applicable and address).

What’s an x-Credit?

x-Credits are used when creating a Support Ticket. A Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum. (Premium support forums are available 24/7/365 and do not require x-Credits.)