Yes, but only once every 6 months. If you are purchasing under the Independent Consultant Program, you can change Designated Users upon license transfer to your client.
Licensing, Maintenance, and Support FAQs
We purchased multiple product licenses multiple times during the year and our support subscriptions all expire on different dates. Is it possible to sync the license expirations so that they all expire at the same time?
Yes. Please email [email protected] for more information.
Can I use Sencha Touch for free?
Yes. Sencha Touch is available free of charge for commercial and open source application development. However, embedding Sencha Touch in a commercial web application builder or software development kit (SDK) requires a paid commercial OEM license agreement. Additionally, using Sencha Touch commercially for native deployment on Embedded Devices with more than 5,000 units annually requires an Embedded Device License.
Do I need a Sencha Ext JS license to use Sencha Architect?
Sencha Architect is now bundled with Ext JS Pro and Premium. Customers who have purchased those packages will automatically be entitled to Architect. If you previously purchased Architect but do not own a Sencha Ext JS license, your development work product will be governed by the terms of the GPLv3 license.
How do I get a quote to renew my support subscription?
Simply email [email protected] and we’d be happy to provide a quote.
What’s an x-Credit?
x-Credits are a currency used to meter Support Tickets or request other types of assistance available under a Sencha support plan. For example, a Support Ticket uses 10 x-Credits per incident. Telephone Support uses 50 x-Credits per hour with a 25 x-Credit minimum.
The process for requesting assistance using x-Credits is described in our support process letter that is sent to our customers’ primary support contacts when they purchase a support plan. This process is also described in our Maintenance and Support Agreement.
Can I purchase additional x-Credits?
Yes. If you are interested in purchasing more x-Credits, contact us at www.sencha.com/contact.
Do you accept alternate forms of payment aside from credit cards or PayPal?
Yes, we accept PayPal in our store and can accept purchase orders, checks, and direct bank transfers for standard orders. We accept credit cards and PayPal for Independent Consultant Program orders. Please note that for checks and purchase orders, your order cannot be completed until the payment has cleared our bank. To arrange for payment via one of these methods, please contact us and we’ll be happy to assist you.
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